Level Up casino

On November 12th, I allowed myself to make a deposit via skrill with a 200% bonus.

The following happened - it was transferred from the bank, but it only landed on 11/17/20 on the level up account, after I intervened several times that the money had been debited - receipt was also shown.

I got in endeffect - instead of 200% only 100 - but didn't say anything because I thought I was glad that the 50 euros were there.

To my surprise there was no Play'n Go, although it is offered, at least if you come to the site.

And it has to be said, these games don't feel right. I don't know about you, but you know the feeling when you play a slot and something doesn't fit.

AFTER it felt like 200 spins, but it was definitely more and not a single one of the free spins was achieved, my feeling was confirmed that something was wrong here.

I do not want to assume anything about the casino - but a feeling of well-being here not not - actually not from the start.

The layout is way too dark, kind of similar to casinos that are not really good to their customers.

Dear Paclmaya and Casino Guru team,

Thank you very much for taking the time to post your feedback about LevelUp Casino.

Every comment that we receive is highly appreciated as it helps us have a better understanding of the problems players face, so that we may take action and prevent those problematic issues from reoccurring.

Our team would like to shed the light on the situation that occurred and give you more details about this case.

Firstly, we are deeply sorry for the delay in the processing of the deposit that the player has faced. In reality, such situations are rare, and, usually, there are no problems with timely crediting of payments. However, we have gathered the necessary information in order to transfer this case to the payment provider for investigation and did our best to solve this issue. As soon as we got an answer, the player was informed via email, and the funds were credited to the player’s balance. Due to the involvement of a third party, namely payment to the provider which processes the transaction, unfortunately, we cannot directly influence the rapidness of the resolving of the issue.

Secondly, we would like to draw your attention to the fact that the conditions of the special offer were mentioned in the email that you received from us. It was our promo of 200% that means 100% deposit and 100% bonus. Moreover, you were informed via chat about them before issuing. As it was advertised, you received 50 EUR (100% deposit) and 50 EUR (100% bonus) so the balance was 100 EUR in total. If the bonus conditions don’t meet the player’s expectation, he/she is free to cancel the bonus.

Unfortunately, some providers may be restricted to certain countries. Nevertheless, we want to tell you that there are still lots of top providers to chose from, and we are constantly making this variety even bigger. If you have some problems or need assistance with any question, our support team works round the clock to provide help any time of the day.

We appreciate your public statement and be sure that our team looks into the details of every case carefully to assure that any issue is solved shortly and flawlessly.

We wholeheartedly hope for understanding and wishing you success and good luck!

All the best,

LevelUp Casino team

Hello LevelUp Casino team,

Thank you for getting back to this case. When I was reading your reply, one thing really caught my attention. I'm talking about the bonus conditions. How do the bonuses work in your casino? Do I understand it correctly that when you advertise 200 % bonus promotion, it basically means that when a player deposits 100, they get another 100, but not 200 as a bonus money?

Dear Daniel,

Thank you for your question!

We would like to point out that in this case it was a special promo that was advertised via email and all bonus terms were specified. Also, our support managers are always ready to provide the players with all information upon their request via live chat or email.

Let us explain how our regular promos from our website work. For example, we offer on the first deposit 100% of the deposit amount + 100 FS and that means that the player on the deposit of 100 EUR will get another 100 EUR bonus funds.

Please, note, that any advertised promo has a detailed description to make the player familiar with the bonus conditions before playing.

If you have any additional questions, do not hesitate to ask!

Kind regards,

LevelUp Casino team

Has anyone in Australia withdrawn from this Casino before? and how long did it take funds to come back?

Sadly, I don't have precise answers for you - sort of a tip instead. Have you tried browsing the user rating?

https://casino.guru/levelup-casino-review#tab=js-tab-reviews

Speaking about rating, I would not stop halfway there - check out the safety index too:

https://casino.guru/levelup-casino-review#tab=js-tab-reputation

Not a bad choice if you ask me, yet I rely solely on both sources. I have never played there.