Letou Casino - general discussion

If you want to discuss anything related to Letou Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Is there anybody who uses this casino?

Pure scam, as every Chinese-owned casino on internet. Everything is fine when you lose money. When you start to win money, than troubles is starting. It is exactly the same with any other Chinese casino.. 

You will get account locked in every case, in one case they will tell you your betting is "abnormal", in another case they will ask you for some crazy verification like to record you holding your ID card and saying out loudly some text that they write. Learn on my mistakes, as I cannot withdraw 900$ from them.

Not recomended to register here. Casino obviously use fake license, as there is no dynamic seal on site from Curacao Gaming.

If you need help with the money, I think trying a free-of-charge complaint might be a way.

Have you ever heard about this?

https://casino.guru/complaint-resolution-instructions

Let me know what you think about that.

I made a complaint report i hope for your help one more time

I get the same. But i played for more than six months without problem. One day they did that you say

The Team is ready. Don't worry!

I'm sure you know the process quite well so, allow me to say that I hope we will be able to help. You made a good choice when it comes to complaint, let's now see what went wrong with the casino.

Why do you think that this platform dorsnt accept players from Russia?

It is quite possible that it was like that some time ago and the casino had Russia as a restricted country. 

Did you find any other information and play here? If so, feel free to share your experience and you can also confirm if players from Russia can play in this casino.

They say that its okay

And i know that they accept Russian passports and authentication SMS messages are sent to Russian mobile numbers.

Great, so I'll tell our data team and they'll change it in the review when they find the same thing. 

Do you plan to play in the casino then? 🙂

Hi i want to make a report to letou licence authority because they disabled my account and they confiscated 410 usdt. I am not putting a complaint form here because i played sportsbetting and not casino games. As i see the forum take action only in second case. So is there someone who can help me and tell me how i can a complaint report to letou authority license

Greetings, you have found good information but you can at least describe your experience. Maybe it will be useful for other players. 

As for where they could help you, I have shared some links and you can try to check them out, they should deal with sports betting there.

You can find them here:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If you want to contact an authority, you can find the information you need here - Curaçao Gaming Control Board (GCB). there is also a complaint form or a link and a description about it. 

I hope you will be able to resolve it.

Unfortunately the link for complaint Curaçao Gaming Control Board (GCB) doesn't open.

This is my story

used letou casino for about 10 Months. Until today everything was fine. I had a break from betting last 2 months and after many advertises from this casino for the FIFA club World cup wich is running theese days i decided to bet again so i deposited 60 usdt and i put 5 bets in games on this competition. All my bets won so my balance goes to 410 usdt. After that i asked for a withdrawal of 260 usdt. Immediately my account disabled and they steal my money. I communicated via live chat and they tell me that i break their terms and conditions without any explanation and i should. Their answer: Hello, our risk control system has detected violations associated with your account. As a result, your account balance will be deducted, and the gaming account will be permanently closed. Please maintain a fair gaming environment and adhere to proper betting practices. I asked to specify what i did wrong but they didn't give any specific explanation. I want to specify that i am playing usually the same markets and i made the same type bets all this time wich i used letou and never had any problem. All my bets are at very high reputation championship in the past like Laliga Serie A premier League (England) or NBA (basketball)

The link you say you can't open is the one when you go to the guide and click on the complaint? 

You can contact them here, but as it says- the license doesn't solve disputes between players and operators yet, so you probably won't get anything out of it- https://www.gamingcontrolcuracao.org/contact

Anyway, I'd try the links I shared with you on sports betting. Have you looked at them?

I feel sorry for your situation because without a reason it's hard to know why it happened. The casino obviously had some suspicions, but we can only guess what they were. 

I hope it can be resolved somehow.