Leovegas, will you pay one day?

Good morning everyone,

I recently entered over €380 via paypal in this Leovegas bookmaker and a machine gave me a prize of €22,000, I tried to withdraw it at the moment but they refused. I played a bit in case they solved the problem up to €20,000. I contacted assistance via Online Chat and they take a long time saying that you have to withdraw through the deposit method (that is, paypal). It's been 5 days and everything is still the same, I can't withdraw a penny.

I was reading on the internet and the only thing I see is that it is a scam and that it happens to everyone like me, you cannot withdraw due to problems with paypal...

Has anyone ever charged anything there? Or can I write off that money?

Hello,

I'm not sure what causes this issue. But I would recommend being careful with the winnings, would be a shame if you lose more in the meantime. To be sure what's happening, can you see the withdrawal in the cashier? If so, in what status is it now? I would not say this casino is a scam, check the review here.

Anyway, I would remind the casino daily about the issue and give it a few more days if you can.

Another alternative is to submit a complaint - feel free to read the guide first.

Let me know what you think.

Good morning,

Well, the balance appears in the wallet but when it is time to withdraw it, they REQUIRE you to use the same payment method you used (Paypal in my case). I have been trying to withdraw it since day 4 and the withdrawal fails according to them due to a problem with PayPal that they are having. It turns out that I read and read on the internet ahead and the same thing happens to everyone.

One of the times I spoke with customer service (more than 10) they told me to verify my bank account, uploading a bank account certificate, etc...

They put many obstacles for you to withdraw while there is no problem for income.

This morning I received an email from Leovegas apologizing and that the problem has been solved.

I'll update the thread if I manage to remove something so that people who experience the same thing know how they work...

Thanks for your quick response

I update the thread.

I have received an email from the LeoVegas support department saying that the problem has been solved and that Paypal withdrawals are now available.

I access the web to start withdrawing, I request a withdrawal of the maximum that they allow (€4,000)

I open a live chat with an agent to expedite my withdrawals. In less than 2 minutes I was able to withdraw the €4,000 and it already appears in my Paypal account.

Now, in the same chat I told the agent that I would like to continue requesting more withdrawals and he tells me no problem. Well, I couldn't withdraw anything else because God knows what problem it's giving them now... The agent tells me that my problem has escalated to another department and that I'll receive an email informing me of the case.

Everything smells like singe, at least for the moment €4,000 I was able to collect.

I will keep updating my case.

All the best.

Hello,

I was thrilled that the problem has been solved, though now it seems it is not.

I would say that the casino managed to send you the first withdrawal but has not yet solved the whole issue yet. I'd say you caught them by surprise the moment you submitted the next withdrawal.

Even though I am aware of the fact that lots of casinos struggle with payment providers, this is the first time anyone mention PayPal.

I'd like to provide more support sadly it's up to the casino to find a long-term solution.

I know that I already suggested trying a different payment option, and I would suggest that to the chat if I were you. At least this is something not just waiting.

Keep me updated, I hope it won't take too long 🤞

Hello again, update the thread.

After 3 hours and going through 3 different agents....

What has been said, they do not allow withdrawing it to a method other than the one in which the income was made that gave you the benefits... That is why I was obliged to withdraw it in Paypal.

They deactivated the paypal withdrawal option for 3 days as they acknowledged having problems with Paypal and withdrawals.

After those 3 hours and having despaired believing that they were not going to pay me a penny, I was able to withdraw everything. I was lucky and I am completely clear that I am not going to put another € in Leovegas since what an odyssey to collect, what an odyssey...

To enter 0 problems.

I lost many hours trying to collect and I really did not like the experience at all.

From the player's perspective, this is hardly an experience anybody would willingly repeat. I get it.

I'm happy you got the winnings! Even a fair casino sometimes struggles with issues that are not completely within the casino's reach. I feel this was one of those issues. 🙁