Lanista Casino - general discussion

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Hi there.

I have a pending withdrawal with lanista1.com. When I tried to access my account today, it says it's under review. They told me the account has been administratively blocked. I'm writing from Spain. What can I do? Thank you.

Hi there,

I'm sorry you had such an experience. The way I understand it, you have no idea why the account has been restricted. Frankly, the administrative decisions are more or less designed not to say anything concrete...

Just a question please, is your account blocked due to an ongoing review, or has the review concluded and now the account is restricted, please?

In the first scenario, I'd say we have to wait for the conclusion. In the other situation, we can try to find out the reason.

What do you think?

Hello.

Initially, it said "account under review," but customer service told me it had been suspended. They still haven't credited my €101 balance.

Greetings

Hello, just to make sure I understand correctly, are you still able to log in to your account even though customer support told you that it has been suspended?

To me, those are two different situations. If your account were actually suspended, I would expect you not to be able to log in at all. On the other hand, if your account is simply under review, you may still be able to access it, but the casino could temporarily restrict certain actions, such as making withdrawals, while they complete their checks.

Of course, it would be best to know exactly what they are reviewing. Unfortunately, in situations like this, casinos usually do not tell the player much, if anything, until the review is complete.

I have two questions, how long has your account been under review?

You also mentioned that €101 was not credited to your balance. Does that mean you made a deposit and the funds never appeared in your casino account, or were you trying to withdraw €101 and the withdrawal was not processed?

Good morning.

When I try to log in, it says "account under review." But the important thing is that they've withdrawn my balance and it's back in my account.

But I can't access it. I don't understand why they do that. Depositing money and betting is no problem at all, but withdrawing it must be that they don't like it.

Greetings and thanks

Okay, do you know why your account is under review? Has the casino given you absolutely no explanation and you only see this message displayed on your account?

I would probably give it some time for now, but if it continues for a longer period and the casino doesn't get back to you, I would definitely come back here and let me know. We can then try to help you by opening a complaint.

Hello good.

The account is still under review, and I cannot access it.

They gave no reason for suspending it. But oh well, at least I was able to withdraw my balance.

Thank you

Okay, just so I can clarify everything, do you no longer have any money in your casino account because the casino paid it out to you? Or do you still have the €101 in your account?

Hello.

The casino already paid me back the money I had there, and I can't access the account.

Thank you

That is the most important thing. 🙂

Hope also your account will be up in the meantime.

If not, you will have to find other casino I believe.