Kong Casino - general discussion

If you want to discuss anything related to Kong Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello I’m experiencing bad issues with Kong casino they are not gettjng back to my emails I can’t log into my account I’m restricted

I won money and I can’t withdraw I sent all my proof and still nothing this is making me anxious it’s real money. Money that I should be able to withdraw please can someone help me

Hello jaro I’m stuck iv made a complaint on here and it says waiting for rreview I need help

Hey there. Don't worry. This is part of the procedure.

Let me quote exactly:

"You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours."

Give it some time, please. 🙏

Thank you so much I’m ever so sorry I’m just experiencing problems with Kong casino and it’s making me anxious

No problem at all. Perhaps you can occupy your mind with something more pleasant until our colleagues from the Resolution Center get to you. Try to relax 🙏

Thank you

Our complaint team will get back to you as soon as possible.

Could you just check your email for any message from the casino? They should inform you about everything that's going on and explain why they have blocked your account.

Usually it is due to some investigation that needs to be done. For example, on your game play.

Please let us know if you learn anything new.

Hey hope your well I’m able to go into my account but still not withdraw pleasw can someone help me now I can’t withdraw saying they need to checks but iv been verified

Even when a player is already verified, it may happen that some additional checks need to be done. For example, with a game provider regarding players game play.

That is why it may take a little bit longer for the payout, and there is usually no need to get stressed.

As I can see in your complaint, you wrote that you got paid. Right?

So the casino has finished all the necessary checks, and all was good? Have they informed you about that, or just automatically sent the money to your account?