Klub28 Casino - general discussion (page 2)

I got a money behind few days . Casino very well 😘

Support is still silent, I still haven't received any answers, transactions that have been pending since December 28, today their status changed to "declined," I also can't find out the reason for the refusal, since support is not responding. My account is fully verified. I have completed all verification steps and filled in all the fields in my profile. KLUB28 They did not withdraw my money. 

Okay, so does that mean you've already completed the verification process or not? Have you contacted the casino to find out why your withdrawals were declined?

I received my money today after a week; they withdrew all my winnings. 

Then the verification was indeed completed! Thank you for sharing such positive news!

However, I understand it wasn't precisely the best experience. Perhaps it is better to say that it is finally over...

Good afternoon. I've been waiting for a withdrawal since January 2nd. It says "in progress" and that's it. They're not withdrawing. Support isn't responding. I don't know when they'll withdraw.

Hello, did you contact them about your situation by email or did you only try live chat? Are they not responding anywhere? You've been waiting for 10 days, which is almost the time we give casinos to pay out players. Specifically, we give casinos 14 days to complete this process.

One more question: did you need to verify your identity?

I would try to wait a little longer, and if nothing happens, we will try to help you via a complaint. 

What do you think? 🙂

Yes, I contacted them. They haven't responded anywhere. Verification completed.

Right, so I would start a complaint if I were you. 🙂

What you think about that?

Please tell me where and how I can file a complaint.

I see that you have already managed to set it up, so you don't need my help with that.

If you have any questions or if there are any new developments in your case, feel free to update me.

They constantly cancel payments. I don't recommend anyone to play there. I made a deposit. Verification was completed. They don't pay out winnings.

Do you know what is the reason for the decline, though? Have they explained it to you anyhow?