Klub28 Casino - general discussion

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from Ukraine write not supported . Not verif not pay a money . Scam

Please explain what exactly happened there.

Have you deposited and played at this casino, and they don't want to verify you, perhaps?

Yes . They not verif and not paid the money

And Im not alone . Many gamers not get their money

Hello. It seems you are rather convinced that the casino is not willing to verify accounts and hence does not pay out. Fine, we can talk more about that here.

Let's focus on your experience, as your posts don't provide much context for your conviction. You are welcome to describe the situation from its beginning; maybe we can find some sense in that together.

So, what exactly has happened to you? Why could you not pass the verification? It that is the case at all, of course.

I also encountered the same problem: I'm not receiving funds. My account is verified, everything is filled out, but the money isn't being withdrawn. Furthermore, support isn't answering questions; there's been no response for over 6 hours during business hours.

You still haven't received your money?

Not pay . Account verifed

Hello, and how long have you been waiting, please? It appears that the casino is experiencing delays not only with withdrawals but also with replays.

I would hence expect an overall delay. 🙁

Don't get me wrong here, I'm not saying it is ok, but it happens.

Well, it has just been two days and the other withdrawals have been paid. Thank you for proving that the issue is just a delay.

You have to be patient like the rest of the players, I assume.

Try to hold on.

The money was never withdrawn. I saw that some people did manage to withdraw their funds, but that was before December 25. After the 25th, withdrawals stopped. Another problem is that technical support has been unavailable for two days now. I've been checking every hour for two days, and as usual, there's no support. The situation is extremely unpleasant. This is probably a scam. 

I see.

If I may share my experiences, lots of casino staff are unavailable during or after the holidays. This situation creates delays year after year, if you catch my drift.

However, the Safety Index is also not very satisfactory, and I hope this event does not mark the end of our efforts. It is great you submitted the complaint! My colleagues will get to it.

Thank you for your response and for your efforts. I also understand that the New Year holidays may cause delays. I also contacted support via Telegram, and they told me that they would respond in no less than 5 hours. I will be back here soon with an update to let you know what they decided and how they decided it. 

Thank you too! That would be wonderful. I mean, all is possible; it could also be just a coincidence; hence, it never hurts to stay in touch. Would be nice to hear something positive soon. 🤞

Why is this casino still not listed as a scam? I have been waiting for a payout for over a week now: the funds have not been credited, and customer support is ignoring my messages.

Is your account already verified there? What explanation did they give you for all this, if any?

My account has been fully verified. However, I have not received any feedback from the casino. I have contacted customer support several times, but have not received any response.

Hello, it seems like this casino is indeed not in its best shape. The others reported similar experiences. Also, as you can see, its Safety Index is not very high, so delays can sadly be part of the problem. This casinos has not been recommended. 🙁

In any case, if the casino fails to pay out during 14 full days, we have a team of mediators prepared to step in.

I recommend being patient; please stay in touch and remind the casino of your delayed payment regularly.

Hopefully they will resolve their own issues with haste!

Hello , dear friends and customers

Support is still silent, I still haven't received any answers, transactions that have been pending since December 28, today their status changed to "declined," I also can't find out the reason for the refusal, since support is not responding. My account is fully verified. I have completed all verification steps and filled in all the fields in my profile. KLUB28 They did not withdraw my money. 

I need a help , I don’t know what a do