KinBet Casino - general discussion (page 5)

Hi Radka 🙂

Yes, I understand what you mean. I contacted Kinbet again yesterday, and they told me that their finance department has confirmed that my withdrawal will be completed without any problems.

They also mentioned that during busier periods, such as the end of the month, withdrawals may take longer due to the increased number of requests. However, they presented this only as general information, not as a specific reason for my delay.

Today is already the 7th working day since I requested the withdrawal. Until now, I had only been told that a reminder had been sent to the finance department.

Hm, that's what I had in mind, but you know it's sort of a relief to know that there is still a communication line with the casino. I think the whole delay can be related to an increased amount of the withdrawal, why not, of course, but well,... I guess it's better to hire some additional temporary workers rather than let own customers wait any longer. But that's just my opinion, of course. Let's see how much longer.

Hi Radka 😊

It has now been 12 calendar days and 9 working days since I requested the withdrawal on August 22nd. The withdrawal is still showing as "under review", and nothing has changed so far.

The withdrawal amount is around €100, so it is not a particularly large amount.

Yesterday, I received a reply from Kinbet’s Complaints Department regarding the formal complaint I submitted on September 1st. They said that, after reviewing my case with the relevant department, they had confirmed that my withdrawal is "scheduled and will be processed soon". They also said that they are currently experiencing a high volume of withdrawal requests.

However, the withdrawal is still showing as "under review" today, with no further update or concrete timeframe.

Could you please advise me on when you think it would be appropriate to open a formal complaint with Casino Guru regarding this case? I’m not sure how long I should reasonably wait at this point, so I would appreciate your advice.

I’ve attached the latest email from Kinbet and a screenshot of the current withdrawal status for reference.

Thank you very much for your help.

Hi Andrea82, so simply put, there has been no real progress at all. I'm really sorry to see such a delay. In my opinion, this is the right time to submit a complaint request to my colleagues. On the one hand, the casino may feel a bit more "motivated" since they will very likely receive notification of a new case. On the other hand, it's good to lodge the complaint a few days before the 14-day period ends, since the request itself needs to be reviewed and approved. I would go for one now; you have been very patient, and my colleagues will gladly lend you a hand.

Sooo, it's nice that the complaint has been lodged. 🙂

Hi Radka,

Thank you very much for the confirmation and for your help. I really appreciate it. 🙂

Hi Radka,

Just a quick update: the withdrawal has now arrived in my account. 🙂

Interestingly, after I submitted the complaint this morning, the process suddenly seemed to speed up. A few hours later, KinBet marked the withdrawal as completed, and the money has now arrived.

Thank you again for your help and for confirming that it was the right time to submit the complaint. I really appreciate it! 😊

Hi Andrea82, so things have turned out rather well. I'm honestly very glad the complaint wasn't necessary after all. 🙂

Enjoy your winnings, stay lucky and if you ever want to talk or share more of your casino adventures, well, we will be here! 🙌😁