Karamba Casino - general discussion (page 2)

In response to your question, my account is verified. Now they are asking for my bank account details. I sent a statement and proof of account history from BCI Chile bank. They denied my withdrawals via Jetonbank and Skrill. Sincerely, Wilfredo Anazco, Chile

Okay, so what this means is that you are going through an additional verification step, even though your main account verification is already completed.

Regarding Skrill and JetonBank, I would say that until the casino fully accepts the documents you submitted and completes this extra verification, you likely won’t be able to process withdrawals to those payment methods. That is probably also the reason why your withdrawals were cancelled.

Feel free to keep me updated on any further developments, especially whether the casino accepts the documents you sent or requests anything else.

Hi friend, they told me my account was verified, they asked for my bank details, the SWIFT code, everything, and then they told me to make the withdrawal, as if it were a joke. I couldn't again after a month. They're unbearable.

Based on the screenshot, I can see there's a message saying that the account type is missing. That's something I would definitely ask the casino to clarify, what exactly do they mean by "account type," and where are you supposed to enter it? I don't really understand it either, because I can't see any field other than the withdrawal amount where you could provide that information.

The details they've asked you for, such as your SWIFT code and bank account information, are fairly standard for a bank withdrawal, so that part doesn't seem unusual.

One more thing I noticed is that you're trying to withdraw 35,000, while the withdrawal limit I saw for the casino is 5,000 per week. That could also be the reason why your withdrawal is being rejected, so I'd recommend asking them about that as well.

If you still can't get a clear answer about either the missing account type or the withdrawal itself, and the casino continues to be unhelpful, then our team is here to assist you since you already have an open complaint. I hope we'll be able to help if the casino doesn't resolve the issue on its own.

Hello, greetings. I received this email about 5000. That's in euros. My account is in CPL (Chilean pesos), not euros.

I understand, in that case there shouldn’t be any issue with the currency difference.

I checked the email from the casino, and they mentioned changing your payment method and suggested that the withdrawal should take around 3–5 days, so I’m curious to see whether that timeframe is actually respected.

I hope you’re able to receive your funds without any further problems. If not, our team will try to assist you since you already have an open complaint. Good luck, and keep me updated.🙂

Hi Jureslav, this has gone too far. Akora is asking me to wager 50,000 Chilean pesos (about 50 euros) before I can withdraw. They're scammers, taking advantage of my patience and mocking me. I want my money back. They told me to send them my bank account details and that I'd receive it in 5 business days. Now they're pulling this stunt. I need help. This is outrageous! What kind of casino is Karanba? They're thieves. Thanks.

You've been waiting for over a month, scammers never said there was a withdrawal limit

What I find interesting is that they first told you they needed your bank details so they could send you the money, and now they have suddenly changed their explanation and are saying there is a minimum withdrawal amount of 50.

I do not think that amount is particularly low. I know some casinos do have minimum withdrawal limits. I do not know if all of them do, but I have seen it quite a few times. Usually, though, the minimum amount is something like 10 euros that a player can withdraw. That is why it surprises me that they only told you about this now.

So they do not mention this anywhere in their Terms and Conditions, right? If not, then definitely mention it to our complaint team. They will continue investigating your case and do their best to help you.

Hello, greetings. I told you that they are a scam, asking for an amount of 53,000 (about 50 euros) to be able to withdraw. Can you send an email to report them for fraud?

Hello, have you contacted Karanba because they've mentioned my case?

Please send me an email to this address to file a complaint against these thieves.

Hello, greetings from Karanba. I just made another withdrawal at their request, the sum of 54,000 Chilean pesos, as they asked. I hope they can help me pay. I'm sending you the email and the sum of 54,000. Thank you.

Please do not worry. You will be able to see everything in your complaint, including when the casino is contacted and any further communication or updates regarding your case.

Just keep an eye on your complaint. As you can see, the casino has not been contacted yet. Our team first needs to gather all the necessary information from you before reaching out to the casino.

Also, please do not share your personal information on the forum. If you need to post screenshots, make sure to blur or remove any personal details before uploading them so they cannot be misused.

This is a public forum, and you never know who might see that information or attempt to misuse it. So please be careful and make sure to protect your personal information.

hi got an email to say that as of 24/08/26 this casino is now closed

Hi, thanks for the information. I’ll pass it on to our data team, and if they confirm the same findings, they’ll update the review and mark the casino as closed.

Could you also share the email you received, please?

Karamba

Closure confirmation

Dear jason,

As of today, 24 August 2026, Karamba has officially ceased operations. You will no longer be able to log in to your account or play games on our website.

If you had a remaining cash balance at the time of closure, we will shortly refund it to your registered payment method. You should see these funds reflected in your bank or card statement within the next 7 days. In accordance with our terms, all bonus funds, free spins, and loyalty points have now been voided.

With the joint provision of gambling services now terminated, the data responsibilities have been split to ensure full compliance:

Karamba Limited is now the sole data controller of your personal details for any future commercial and brand purposes. If you previously consented to marketing, you can opt out or update your preferences at any time by contacting them at privacy@karamba.com.

As the licensed operator, White Hat Gaming Limited retains a secure archive of your records to satisfy statutory legal obligations and will delete them safely once the regulatory retention period expires.

If you have any questions regarding your data or outstanding funds, please contact White Hat Gaming Limited at karamba@gamingcustomersupport.com.

Thank you for being a valued player with us.

Best regards,

The Karamba Team

This is a service message regarding the closure of Karamba and the status of your account.

Perfect, thanks a lot. 🙂