Karamba Casino - general discussion

If you want to discuss anything related to Karamba Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I've been trying to withdraw money from this "karamba" casino for 15 days without success!

I request the withdrawal, they change the status of the request to "in process" and it stays like that for days, until it is refused.

I get in touch via chat and they never know the reason for the refusal, they just ask me to request the withdrawal again and wait because they will get back to me via email, they never return, and they refuse the withdrawal again!

Can someone tell me how I can get my money out of there?

Hello,

well obviously submitting the withdrawal over again is not a solution anymore.

May I know whether your account has been fully verified? In any case, if you feel like you can't help yourself with this casino on your own, you can submit a complaint, and we will try to help.

Learn more about it here.

Yes, my account is verified!

That is good. When exactly was your account verified, please?

If you struggle for more than 14 days, my advice concerning the complaint still counts.

Since the day I earned the amount, I've uploaded the documents and the account has been verified.

more than 15 days.

Hello geissymonteiro, I am sorry you are facing such difficulties with the withdrawal. As I'm reading here you are struggling longer than two weeks, then don't hesitate to submit a complaint here and as Radka already said, we will try to help you. ✨

How do I do?

do i need to pay to do it?

can you explain how it works please?

Hello, here you can find all the necessary instructions and this assistance is free of charge.

You simply click here and start a complaint, then some of our colleagues from complaint team will take care of you and will navigate you. I would say, that whole procedure is quite simple and you don't need to worry about.

I hope my colleagues will be able to help you with your case. Good luck.

Thank you!, I just submitted my complaint!

Hello there,

I can see that you managed to submit the complaint without trouble - great😉

Allow me to mention that now the casino has 4 days to proceed with the withdrawal. I hope it will work! 🤞👍

Rejected withdrawal again!

Oh no, any particular reason?

No email - no explanation at all? 🤔 Sadly it seems that the intervention from our side will be inevitable...

No answer!

no email, nothing!

Hello again,

checked your complaint to see what is new and it seems that you were paid!

My congratulations! I hope this will never happen again. 🤞

Are you going to play anywhere else now?

Yes thank you!

Yeah, I'm not going to risk karamba anymore! hehehehehe

That is probably a wise decision 😀.

Let us know if you find a suitable casino to play, we always appreciate direct players' experiences! 😉

Good luck, stay well and visit us soon!

Thank you, you can leave!

I think you should see how provoked him support Gustav is =

Gustav

Hello

welcome to the chat

where is my DKK 200 bonus

10 minutes ago

G

Gustav

which bonus are you referring to Jimmi?

Screenshot (1256)

it comes every Friday

and didn't get it last Friday either

8 minutes ago

G

Gustav

looking at it, moment :)

did you remember to go to the email and make the payment that way

you shouldn't

8 minutes ago

G

Gustav

by clicking on "make a deposit"

you have to do it that way to get the bonus

OMG, you just come here and have to log in

i have done it 100 times

6 minutes ago

G

Gustav

so you've clicked that way through?

Don't you understand what I'm saying?

6 minutes ago

G

Gustav

Jimmy

We are here to help you

please answer my questions

and keep a proper tone please

THEN READ WHAT I WRITE

I just told you the BONUS didn't

6 minutes ago

G

Gustav

You didn't answer my question

I thus asked

Screenshot (1257)6 minutes ago

G

Gustav

did you go to the email and click on the following?

You're not reading what I'm saying

6 minutes ago

G

Gustav

Jimmi needs an answer

NEN YOU HAVE TO FIX MY BONUS

BECAUSE IT IS NOT CREDIT

4 minutes ago

G

YEAH SHUT UP HOW NEGATIVE I WAS ABOUT THAT... It's completely laughable

and I've also complained to the casino, and it's this support Gustav who answers, it's absolutely ridiculous yes, excuse me

Could you perhaps describe to us what the issue is? I really cannot understand it from this part of the chat you have posted.🤷‍♀️

Is there anything we can help you with?