JustBet Casino - general discussion

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Hello, I have an account on justbet JB196611, there the support said that it is a sister company of bookmaker.eu. I uploaded photos to my personal account, a notification came from noreply@bookmaker.eu that the documents were accepted. During verification to open a withdrawal of funds, they asked to send photos to the email kyc@bookmaker.eu. I did this 3 months ago (08/16/2024), then sent again a month later, but there is still no answer.

I have contacted justbet support many times, and they have said that they have no time frame for this procedure or that I can contact the verification department. But more than three months have passed and the matter has not moved forward. I think this is abnormal.

so kyc@bookmaker.eu don't answer. I wrote few days ago, they didn't answer. I wrote a month or two ago, they didn't answer.

Hi, if the verification takes this long I would not hesitate a moment and I would open a complaint on this link.

The casino didn't tell you anything about the process except that it's not time limited? That seems like nonsense to me for it to take so long.

Anyway, when you write at the beginning that the documents were accepted, what all was approved? Did they tell you why they asked for something again? 

Thank you for your feedback, I will describe everything in the complaint.

Sure, fine, you can also copy something if you're interested and post it here, if players go through this thread it might help. But I definitely don't want to force you into it and I wish you luck with your complaint.

Then at least let me know the result.😉

Hi there,

I am facing same kyc/veryfication issues from justbet casino. They dont respond my emails at all, I am waiting more than one month, all requested documents have been sent. JB271795

Hi there, how is your case going? I have same problem with justbet casino. they dont respond my emails at all.

Hi! I wrote to them a couple of weeks ago, nothing has changed, they still don't answer.

Unfortunately, as I can see, this casino hasn't responded to our complaint team in the past either, so let's hope it will be different with your complaint now. 🤞

Otherwise, their safety index will go low. 🤷‍♀️

How long have you been playing at this casino, please?

Hi, I have opened my account on 20th march 2025. I already published a complain on casinoguru.com

Thank you for your efforts. If nothing else, every complaint counts, giving the community a chance to think about whether it is safe to deposit at casinos with such ongoing complaints.

I hope our colleagues will help you out!

Anybody have any luck? I just opened a complaint as well and saw this post via google!

Hello, what do you mean by "luck"? A win, perhaps? If you're having problems, please explain what happened; we have no idea, you know. The complaint you mention is waiting for the review, leaving us without a clue here on the forum. 🙏

Any luck getting through the KYC process as mentioned on this forum. I too am stuck in KYC with JustBet

Oh, alright. Now I understand.

What is the issue with the verification, though?

Their KYC hasn't responded to emails for over a year now.

Do you want to tell me that you have been trying to get verified for over a year now?

Is there any pending withdrawal as well?

It is way too long to wait, really.

Please provide all the details so we can determine if our complaint team is able to help in your situation.

When, and if, have you requested your withdrawal?

When exactly did the verification process start?

What is the issue with the verification?

Have you submitted all the requested documents?

Yes, as others have mentioned it's a KYC process where they request you fill out a form (that they provide you), then ask for a selfie with ID and video reading scores.

There is no pending withdraw, but they did confirm my account has balance.

The process started in April of 2024, yes I've submitted all documents.

This is more a widespread issue with Bookmaker/JustBet choosing to not address their KYC team ignoring clients, and their live chat team doesn't assist at all saying "you have to wait". 13 months is much much too long.

It surely is a long time to wait. But as I understood it, you never tried to withdraw your money from there. Right?

Whenever you come to such a situation and they won't pay you on time and delay the withdrawal, please know that we are here for you. Just let us know.

I can't access the account to withdraw the money.

Thank you, I'm here letting you know now