JeetCity Casino - general discussion (page 2)

Maybe adding a link to your latest complaint might help understand the context. It is right here 👈

I'm sorry for stepping in, though.

I don't think this casino operates with live support 24/7.

Unfortunately, more and more online casinos are no longer offering live chat and are switching to AI, which is incapable of responding to these kinds of requests without human supervision.

Hello, thanks for sharing. I guess it depends whether the term "live" refers to humanoid or rather the availability.

However, I feel you. Just recently I had my portion with the chatbot on the phone line and it was hell.... Took me 5 attempts to pass the standardized question in order to reach the human operator.

I strongly empathize with all players who get angry at those bots, because while they are great tools, they are very poor substitutes for constructive solutions. Attempting to resolve a technical casino issue or withdrawal like this must be quite challenging.

Hi there

i will be appearing on 2 well known podcasts to discuss my experience of jeetcity and their failure to protect vulnerable customers, Breach of license etc…. See my profile for my particular case

would anyone be interested in talking on the podcasts?

there Will also be an opportunity to speak to a well known journalist who I have a video call with tomorrow. To get the stories of malpractice out there in the more traditional sense but Including online as well.

Hello, that sounds very intriguing, though I imagine the subject is pretty grim for players with similar experiences.

Well, would you mind posting a quick overview afterwards? Or maybe a link to it? You are welcome to create your own forum thread about it and I will link it to the casino.

Thank you for your input and enjoy the podcast.

Hi there.

Would anyone be willing to appear on 2 well known podcasts with me this Thursday. To discuss their experience of jeetcitys failure to protect vulnerable customers/ respond to correspondence etc… I will be appearing anyway but might be nice to have another experience too. If you go to their complaints my story can be seen, and I can take a call to discuss everything before hand too.

there will also be the option to speak to the media. I have a call tomorrow but the story won’t be going live until after this anyway so there will be time to add to my experience. And talk to the journalist

I would suggest to keep it in one thread for now. Thanks.

Jeetcity drove me to suicide. Held for 19 hours in psych pod in ER. They don’t care about vulnerable customers, I begged for my account to be closed and it was ignored until I lost everything I had.

they ignore complaint emails, legal letter and they they close live chats as soon as they see your name;

blood on their hands

I understand there are intense emotions, the situation is very negative and I get what you are saying. Even though I would love to help you somehow, the issue appears to be far beyond the public forum scope, so I suggest reaching out to local supportive centers instead.

I wish I could do more, but contacting the specialist is advisable. I found "Samaritans (Ireland)" 116 123 👈

It’s just a warning to others. Jeetcity have killed someone who begged to have their account closed due to addiction.

I understand this is about emotions, but honestly, I would recommend discussing this with a professional therapist in the first place. The casino has failed to close your account; that's a fair warning.

and how do you afford a professional therapist when they took everything from me?!! I begged them to close and they didn’t listen. they kept it open so I’d keep depositing and lose everything

ignore every email complaint, a legal letter, close every chat without even speaking to me like I am dirt. 2 suicide attempts because of them, 3rd time lucky

they are all SCUM of the earth. May terrible things happen to them. And be taken away from THEIR families.

I understand such strong emotions. As you can see, there is no therapist available, just me. I can only read your post and wish you the best. I know it is straight and maybe harsh but I can't help you with what you feel or want others to suffer from. No one here can, I guess.

Would closing your Casino Guru account help you to stay away from such feelings? Let me know, please.

No it won’t help. People need to know the damage jeetcity can do to your life

they take everything until they take your life

Hello guys, I’d like to formally place a complaint about JeetCity casino for not complying with my request to self exclude from their sites. It’s been 3 times that I’ve asked politely via their email, I’ve followed all the steps that are required which I’ve found in their own terms & services.

ive lost good amount of money since I’ve ask and every time it’s the same answer : your vip manager will get back to you shortly.

can you please help me with that request ?

Hi, definitely. Please submit a complaint and our team will try to help.

Regarding the self-exclusion, is the reason you want to do it because you’re trying to make sure you can withdraw the money without risking losing it? Have you checked the casino’s Terms to see whether self-exclusion is possible while you still have an active balance? I’ve seen cases before where a casino wouldn’t allow the account to be self-excluded until the remaining balance had been dealt with.

Also, just to make sure I understand correctly, the casino hasn’t really given you any clear explanation about the situation and has only told you to wait for your VIP manager, right?

The reason why I’m trying to self exclude is that I will never be on the profit side playing slot. I’m having a gambling problem tbh, I’m just trying to get control over that !

can you please tell me how to submit a complaint ? I’m not familiar with your site

thanks

Fred

Sure, if you’re trying to get the situation under control, I understand why you want to do that.

At the same time, it’s also worth keeping in mind what I mentioned earlier: if you still have an active balance on the account, some casinos handle self-exclusion differently and may require the balance to be withdrawn first.

As for the complaint, I’ll send you the link where you can submit it. You’ll just need to describe the problem and provide the relevant details. Once submitted, the complaint will go into review and someone from our team will take a look at the case and try to assist you.

Link is here. 👈