Jackpoty Casino - general discussion

If you want to discuss anything related to Jackpoty Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

hi, this guys from JACKPOTY do not withdraw my winning. They asked all possible documents and explanation, which i given to them, but they still ask andd ask same question. i have about 10 hours chat where i need to explain same and same situations. I uploaded my passport, a lot of selfie with passport. last 6 bills from my flat, skrill statment, skrill information, my last year statment from my bank( like source of funds, which i given to them more than 10000 eur salary inforamtion in pdf uploaded), aslo they asked SEPARATELY every salary transaction ( which they can see from statment which i uploaded ). And now i again have 2+ hours in chat ... So time wasting with withdraw. I can uploaded all my chat and email messages

Hello,

do you have any idea what is wrong with those documents? I mean did the casino support give you any feedback, please?

I'd like to help you.

after again 2 hours chat, guys from this scam casino understood that i can provide every thing. And next step which required is video verification with skype. So i will post news about after i made it.

If someone reading this, please , you need to know. That i get video verification after i send about 40 jpg and pdf files, with all possible infrormation, also explaining all this infrormation ( about 12 hours in live chat). Do not play this cacsino, because if you win , you can have same problems.

Well, that sounds too complicated, I would not love it either, on the other hand, I can imagine that the casino staff simply need to be 100% sure that everything is in order and the verification call is a good choice if handled properly.

How did it go, please? Any progress? - I hope so 🤞

Radka you think that i registr to casino to send 50 documents and make some video calls with casino ? No one do not want to play casino like this. But not every one know this about this casino. 0 from 10

Hello,

as I wrote, I would not like it either but sometimes it's just a necessary evil.

You can always ask the casino to verify your account before the first deposit to avoid future complications.

yes, first step of verification is passport. And then if you win addational vevrification, more then two weeks, 50 documents and 15 hours in chat. then next is video verification with skype. I wrote then yesterday that i have time today, today then write then thay can not make it today 🙂 time wasting continues 🙂

Making a spontaneous verification call would be a mistake, I'd say. Therefore I can understand that the casino must prepare for this properly. I have no clue what is causing such a tremendous verification process but, I'm sure there must be some reason, sadly casino will not explain sooner that the verification call is done and evaluated, because it would spoil the result.

Let me know how it goes on, please.

Radka, it is total impossible for everyone. My english is not good, but i tryied to pass this verification. Last time i speak english at school nine class, it was about 15 years ago, andd now i need to speak to verify my details. Verification was todady at 10:00 utc. So now i wait for result of this procedure. Two week , about 50 documents and now video verification

Oh, so it has been already done. Well, in this case, I would expect that some translator would be acceptable to the casino.

At the moment, I would wait for the result. As soon as we know whether you passed or not, we can discuss the possible complaint, just to make sure that all was fair.

Let's be positive 🤞

Radka, please, do not be same like this casino. Today is 30 09 2022, what information i receveid after that approved all documents and MADE video verification:

Violetta 02:26 PM

Hello. How may I help you?

Andrejs Oleinikovs 02:26 PM

good day

please ask how much time more i need to wait with your verification?

Violetta 02:27 PM

Give me a minute to check your account, please

Violetta 02:31 PM

For additional verification of your account, we kindly ask you to provide us a Skrill statement where transactions to our casino are visible

******************

I sent this skrill statment a lot of times. but they ask it again. And you Radka again will say that it is verification procedure not TIME WASTING ?

this result after all this time wasting. Radka, Radka 🙂 think positive. this casino is total scam

absolute scam

Submit the complaint then - just click this link - without further investigation, I have no clue what has happened.

I guess that you probably have not passed the KYC, because of the Skrill account? Honestly, I do not know.

So, submit the complaint, and our complaint team will review the process if possible.

you Radka do not read what about i said here a lot of time, i passed KYC, and all documents are okay, they only think how to waaste time. but now it is okay, now they said that they do not withdraw my winning. my answer about reason are ignored.

Hello, I did read everything. Just note that until you submit the complaint, we can't investigate and possibly help you. We can only guess what is happening and to me, it seems that the casino had some suspicions, otherwise no other documents would be asked for and your account has not been closed - of course, I do not know why.

I'm happy you submitted the complaint, I'd like to know what has happened.

Wonderful casino, but seen as they appear to be connected to Winawin and Cobra, I was expecting no less.

Highly recommended!

Cool, thanks!

How about giving the casino a full-scale user review?

Even if you don't mind, could you please let us know what you specifically like about this one?

That would be handy 🐱‍🏍!