JackpotGuru Casino - general discussion

If you want to discuss anything related to JackpotGuru Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I deposited 30,000 JPY on April 24 and applied for withdrawal of 300,000 JPY as the first bonus, but it is not approved because the KYC document does not contain the alphabet.

It is generally difficult to obtain an alphabetical address certificate in Japan.

Also, even though I got it from Ecopayz, an error occurred, so I was asked to make a bank transfer.

Hello,

Maybe the staff has not much experience dealing with players from Japan yet so nobody really thought about this situation.

I'd say that the important thing is that there is n alternative. Were you able to opt for the bank transfer?

hello.

I could choose bank transfer, but KYC is still not authenticated.

Please note that KYC can take up to a week.

So the main problem still lies in the alphabetical address rather than in the payment method, am I correct?

hello.

KYC was accepted yesterday.

However, withdrawals with Ecopaise are currently not possible.

Thank you very much.

Hello,

so now you can opt for the bank transfer, can't you? You are almost there. 🤞

I'd still look for a casino with fairer terms and conditions, as soon you got your winnings.

F**k this Casino, rude people ever no customer support what the scammers are you motherf***s

No body deposit here please because they will stole your money

Hello, what has exactly happened to you?

I deposited 30 Euro they didn't credited to my balance and nobody answer

I would ask the payment provider you picked up for depositing about this transaction.

Can you do that please?