1 year ago
If you want to discuss anything related to Jackpot Molly Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
I sent several emails asking for an explanation, because they restricted my account after requesting a large withdrawal, they have not responded to me for more than 10 days, they do not release chat service, I made dozens of deposits and withdrawals of low amounts, after the request for a higher value, blocked account, I don't know how to appeal anymore.
Hello,
I can only guess what has happened so I suggest that submitting the complaint was a good idea.
Let's wait for some sort of progress.
Thank you for the attention they are giving me, and I don't want anything from the jackpot molly casino, other than what is rightfully mine, if they don't want me as a player, no problem, I just want them to pay me, it's very sad to know that regardless of the values that is won in any casino, we will never be sure that this value is ours.
Hello,
believe me, I understand your concern.
This casino has a good reputation so I'd assume we will be able to get in touch if needed.
Our complaint has attended team building this week, so I ask you for a little patience now. Thank you.
Thanks for the attention, I hope this will be resolved in the best way possible, and that not one side is impaired, and most importantly, that does not occur with more players.
Let's see how the complaint is going to develop. Hoping for the best, though.
🤞
Hello,
People should not play using a bonus on this casino, their conditions are one of the worst I met in my gambler life lol.
You have to wager 40 times the deposit and bonus amounts together to be able to withdraw 5 times the bonus. For example, on a 100% bonus, you deposit 20 so you receive a bonus of 20 euros. You will have to wager 1600 euros to be able to withdraw 100 maximum. It's clearly a scam and a way against players. It's very hard to win anything with such conditions. The risk for them is very low.
Hello,
that truly does sound more like a catch than like a bonus, have you seen the warnings we provide?
"Warning: Jackpot Molly Casino has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions"
I guess it's a fitting description.
Let us know about any other similar offers you find, I feel that players are more likely to be warned when somebody writes a more concrete post about it, rather than by our general warnings 🤔 or bonus terms...
It's a pity though 🙂
Hello,
It seems that the casino failed to send us your gaming logs, but I would wait for Matej to update the complaint first. Maybe there will be some response after all. 🤞
WARNING ❌❌❌❌❌
Stay well away from this site
AS A GOLD MEMBER BEEN A MEMBER FOR COUPLE YEARS NOW BEEN PLAYING HAD SOME SMALL WINS NO PROBLEM WITH PAYOUT ACTUALLY PAID OUT IN 3 WORKING DAYS NOW HERE'S THE FUN PART RECENTLY HAD A BIG WIN HAD TO VIRIFY MY BANK ACCOUNT DETAILS ALTHOUGH I WITHDRAWED TO MY CARD GOT CONFIRMATION EMAIL SAYING PAYMENT HAS BEEN PROCESSED TO MY ACCOUNT VIA BANK TRANSFER AND TO WAIT 3-5 WORKING DAYS WELL IT'S PASS THAT TIME FRAME SO I EMAILED ASKING TO SEND ME CONFIRMATION OF PAYMENT NOW I GETTING TOLD I HAVE TO SEND THEM 1 MONTH BANK STATEMENT AND SOME WILL LOOK INTO IT NOT TO MENTION THEY ARE IGNORING MY EMAILS AND I CAN'T LIVE CHAT WITH THEM ANYMORE
Hello!
To me, it sounds like the casino is lost in its own processes. 🙁 Such a mess can spoil the joy, am I right?
Anyway, try to cooperate this is usually the easiest way to get the money. This is what matters now.
I don't like the ignorance though. I believe the casino should act respectfully, and when this is not happening anymore, maybe it is time to get serious. Have you ever heard about our Resolution Center?
We allow players in tough situations to submit a complaint against the casino, this guide explains the basics:
https://casino.guru/complaint-resolution-instructions
Sadly, I also found out the casino is not always responsive to such complaints:
https://casino.guru/complaints/unresolved
Anyway, if you prefer action, submit the complaint right here:
https://casino.guru/complaints/create
It's just a suggestion, the decision is yours to take. Will you do that?
We could not recognize in which language did you write your reply. Please choose your language from following options
Your post has been sent to forum admins for a review to make sure it meets our community guidelines. You will receive an e-mail about the outcome of this process within 48 hours.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
We have noticed that you use AdBlock. We do not display any ads, but links to some casinos may not work with AdBlock on. Please, turn off your AdBlock or whitelist our website to be able to visit all listed casinos.