Jackpot City Casino - general discussion

If you want to discuss anything related to Jackpot City Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

It is a casino with very low game wheels, it distributes the jackpots throughout the day, I know because my brother and his girlfriend have won it on three occasions approximately 80,000 CLP each time.

I assume that's good for you, am I right? 

Didn't you play at this casino? 

When jackpots were won several times a day, how high were they? 

I would probably see it for the first time if it happened so many times in one day.😀

Hi I was trying to withdraw money from jackpot city casino they held back $836 for charge back fees they kept i was not aware of these fees nor did they have any info requarding charge back fees until couple weeks after my complaint been over 3 months no reply

Hello, we would surely like to help you, but it is really important to explain the whole matter, especially when it comes to chargebacks.

So, can you kindly explain the whole situation step by step, please?

You know, normally I would suggest lodging an official complaint, but when chargebacks get involved, we usually can't help much; hence, I prefer not to give you false hope and instead gain further knowledge about the events.

Did you do chargebacks against this casino, please? Perhaps I got it all wrong...

This casino doesn't pay out withdrawals as it should. On several occasions, I've had to fight with them at least six times to get my withdrawals processed because I changed my address. I had to explain why the address wasn't the same as the one I registered with, which I did immediately after being asked. But even with the information, it continues. They owe me a payment of $900 from last month and another of $1000 from two weeks ago, and it's impossible to speak to anyone, just unanswered messages. I finally got a response after several weeks of requests. They told me they would fix the situation and that it could take 24 hours to release my funds. It's been over a week now! Terrible customer service, terrible withdrawals too!

Hi, if you're having these kinds of problems, I'd recommend filing a complaint. But based on what I saw in the review, it says the casino doesn't respond to complaints, so it's pretty doubtful whether we'll be able to get in touch with them. It’s definitely worth a try, though, and if they don’t resolve it, their safety rating would go down. 

So, are you interested? 

As for withdrawals and communication with the casino, I can see that it’s not the best. The worst part is when they tell you something and then don’t respond for a long time. The player has no idea what to think, and honestly, I don’t know what to say about this either. If you’ve already received some money and the problem is the address, I’d only understand if there were issues because you didn’t tell them—which, based on what you wrote, wasn’t the case for you.

I hope it gets resolved somehow and you get the rest that the casino owes you.