Jackpot City Casino - general discussion (page 3)

TOTALLY ANNOYING, THE LOCATION OF THE MAXIMUM BET OPTION IS NOT NEAR THE THROW BUTTON, IT'S RUDE, IT TOOK HOURS PLAYING FOR THEM TO BET 1500 PESOS ON ONE SHOT, ON THREE OCCASIONS, WHAT A CLERK, WHAT A WAY TO TAKE ADVANTAGE OF THE ERROR , CAUSED!!!

I have to tell you that I try to understand what you're saying, but am not completely sure. Could you try to describe the issue at this casino better, perhaps? I am sure other players would like to know it as well.

I signed up Jackpot city was casino I had been with them for year and they threaterned to block me and cancel my account, after and a month of them giving me a run around on verified and compliance, I was issued the funds with a few hours, of all the Hassel and frustration. Another casino not sure it was this 1 I believe it was I had just signed up and won a large amount verified my account and when I finished wagering the amount needed, they booted me out of the casino and blocked me from logging in saying I have to wait the operational department to verify account it will take 7days and I will not be able to login in until this period is finished. I screen shot all error messages log in ones along with support teams mgs. I was in process of picking the T&C apart and putting emails together with all my complaints and their compliance to me as fair playing. My partner read what I had got so far and just pushed send we would of Lost out on $150 in deposit and $5000 win. Within 30mins - Hour of the email been sent the funds where Released to my account with - the Hour. Surrpriaing what Black listing means to them.

So, do I understand correctly that you now have your winnings? Is that right?

How long did you have to wait at the end, please?

I created an account with Jackpot City Casino and deposited NZD $200. According to their promotion, I also received an additional NZD $200 in bonus funds.

I played a few games that day and then logged out. However, when I logged back into my account the following day, I discovered that all the money in my account had disappeared and my balance was showing $0.

I have tried several different ways to contact Jackpot City Casino and find out what happened to my money, but so far I have not received any explanation or response.

I would like them to investigate my account and explain clearly what happened to my balance.

It's great you also lodged a complaint request because that's exactly the route to get things investigated. I understand it must be perplexing, did you perhaps check the gaming history, bonus history or withdrawal history? I believe there must be some traces of what happened with the funds, but I don't have any other ideas. 😐

I checked my banking and account history, and it clearly shows that I deposited NZD $200 this month. There is no withdrawal record at all, so the only transaction was my $200 deposit.

I also tried to check my gameplay history. I can only view today’s history. Whenever I select the previous week or any date after I made the deposit, I get this error message:

"An error has occurred, if this error persists please contact our helpdesk."

So unfortunately, I am unable to check my previous gameplay history to find out what happened to my balance.

Hello, that's very helpful, and in my opinion, you did what you could on your end. I won't lie to you; the error you're getting seems rather concerning under these circumstances. Well, but it still can be just a coincidence. In this situation, casino support should reach out and clearly explain what happened, even if they do not have an exact explanation. Perhaps I'd expect at least "We're working on it in collaboration with Its" or something...

I honestly hope the mediators will be able to assist you at least from our side. Tho it may take some time, let us remain in touch here. From my perspective, the support should tell you more as soon as possible.

Thank you very much for your reply and your help.

Unfortunately, I first emailed the casino about this issue on 24 July. I received an automatic reply confirming that they had received my email and that the matter would be handled. As I heard nothing further, I sent follow-up emails again on 27 July and 2 August, just in case my original email had been overlooked.

However, as of today, I still have not received any actual response or explanation from the casino.

In fact, the reason I posted here is because I have been unable to get any response from them despite contacting them several times.

At this point, I am not sure what else I can do to get their attention. Should I simply continue waiting, or is there another way to ask them to respond to my case? I also have no idea how long I am reasonably expected to wait.

Could you please give me some advice on what I should do next if I still don’t receive any response from the casino?

Thank you again for your assistance.

You're welcome. You did the most; I didn't do much. 🙂

I see the complaint request, which is a positive step because once approved, you will be assigned a mediator. This person will be very interested in learning what happens to the money, so I expect the casino to be contacted for an explanation. To be fair, the process may all take some time. I'd like to ask for your patience, please.