Jackie Jackpot Casino - general discussion

If you want to discuss anything related to Jackie Jackpot Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Submitted a complaint and waiting to receive my winnings.

The casino confiscated $4900.00 CAD because they stated I wasn't allowed to win more than 500$ with deposit bonus applied.

I won a total of $5400.00 CAD.

Hello,

well, are you sure that the bonus you took does not contain something like the maximal cashout rule or other cashout limitations, please?

This is what I found:

"Unless otherwise described in bonus policy or in any promotion, you will receive a maximum of €500/$500/kr5000 in winnings.If your winnings exceed €500/$500/kr5000 you will only receive €500/$500/kr5000  Winnings received through the use of free spins shall not exceed €/$100.Only the maximum winnings of €/$100 can be withdrawn by the Player"

Feel free to check the conditions we provide here.

Is the one you took among those listed bonuses, please?

Good day,

I took the welcome bonus that the casino offered.

Twice in two days, I deposited $200.00 CAD of my own money. I landed several bonuses while I was playing through my wagering requirements.

After playing through my wagering requirements, I had $5400.00 CAD sitting in my account and awaiting withdrawal for about a week.

Yesterday, I received an email from the casino stating they are confiscating $4900.00 CAD, which they did.

I guess my "welcome bonus" to Jackie Jackpot is confiscating my winnings and happiness.

I've played welcome bonuses at previous casinos before, playing through their wagering requirements and cashed out without issues.

I feel like all efforts are being made to not pay out my winnings, which is really unfair for a casino that is so highly rated on Casino Guru.

Good day to you.

You have not mentioned if there was any maximal withdrawal limit. I believe that this is very important because as the name suggests all winnings above this limit are voided.

It goes in hand with what you wrote that the casino has stated earlier.

Can you paste the bonus terms here, please?

Hi there,

The maximum withdrawal limit is $7,000 CAD per month.

Hello, I'm very sad at the moment because I'm collecting my rewards at EkstraPoint in 2020 and ,,Now I accidentally misreported my losses recently out of grief! I had written Karamba and it really meant,, not the online casino game, Jacky Jackpot. Yes, now it really came out wrong and I was told 2 times in the chat that my game account at Jacky Jackpot

,, Unfortunately CLOSED forever

Unfortunately I can't redeem my EkstraPoint anywhere now😞

I wish I had never spoken out anywhere now I'm sitting on my bonus points all the time I've taken so that I can achieve something, yes I've achieved a lot now and with my bonus points I collected from '2020 I have now I can't redeem them anywhere and I never wanted to lose the online casino Jacky Jackpot and in the future I'll take a better look at my - 10.5 dioptres.

Bye

I hope that doesn't happen to anyone. Ciao

😩

Hey there!

Well, you have accidentally asked your account to be permanently closed, haven't you? Are we talking about the casino account?

This is truly unfortunate and I feel your pain, I really do. I'm just not entirely sure how it goes in hand with the Jackie Jackpot Casino. Care to elaborate a bit?

The way I see it, the only place allowing you to spend your EkstraPoints was Jackie Jackpot Casino only, am I close?

Yes, but I have to now, after writing to my e-mail address again this morning, I was apologetically rejected with the text content ..it would simply be better for me to continue to have my account closed and I was friendly, I waited forever in the Support and apologized that I've reached "0" with it. It's just that Jackie Jackpot doesn't want me as their customer and I have to accept that now and I've now spent week after week - my game account closed again receive

In addition, "This e-mail message" was accidentally sent there and now I'm like the "most addicted to the game and one who no longer has the money for it. Yes, that's how I'm presented now.🙁

Have fun everyone and better make sure that no text message arrives somewhere wrong. You can see what happens next on me

So please be careful

Bye

Can't say I understand the situation any better now. Since this is about a bonus or loyalty points rather than about real money funds, I honestly doubt wheather the complaint would help you further.

Though I might be misled by the automatic translation, hence - if you be so kind, check out this article and decide whether you deem it worthy of submitting the complaint - it's free.

I won't dare to guess at the moment. 🤷‍♀️

you can also redeem them at playouwin

I funded my account with 300 usdt and bet the whole amount, the total amount of bets was 500 usdt and I was told that I have to bet another 100 usdt. Does that mean I have to bet X2 of the amount? Or are they cheating? How much money do you have to wager according to their rules to withdraw?

Hello, according to what you describe it looks like the deposit rollover is 2x, but if you want the most up-to-date information it would certainly be a good idea to ask the support or live chat about this question, which should give you an accurate answer. 

If you try it, be sure to let me know if that's the case because I assume it is. 

I like this Casino and the Support ist very nice and fast. Best greetings

Hey, I see that the casino has a high safety index on our website, so I'd say it's a pretty good choice on your part. 

Regarding the support, have you dealt with them yet when you say they are fast and friendly, or did you just ask some general questions ? 

Either way, I'm glad you found a casino you feel comfortable with and I hope it lasts as long as possible. 🙂