Good morning. I have a gambling problem, exclude me from casinos in Portugal due to this problem. But I discovered casinos that operate in Portugal illegally, I lost money again, I tried to exclude them, but they refused, made excuses, offered bonuses to not leave the casino... Is it possible to prosecute them?
Hey there.
If I may say Casino Guru views this whole matter a bit differently than most players,.
Could you perhaps share how exactly you asked the casino to exclude you? In my books, this is really one of the most important things to mention clearly at the beginning.
If you want to experience the legal aspects, I recommend you visit this thread about lawsuits 👈
It's primarily focused on the German and Austrian markets, yet I feel you'll get some idea.
Allow me just to ask the last question, would you also consider a less invasive approach? I mean, we aim to support players in difficult situations, and you sound like you could use some help. Are you familiar with the Casino Guru Resolution Center?
Let me know, please.
Good morning.
Thanks for the quick response.
I placed the order via chat, they never gave me an email or a way to do it.
After several requests, and after seeing my insistence, they sent me to a VIP manager, who keeps me tied to the network, through some offers when I ask him to close the account.
I think if the casino ignores your request and keeps encouraging you to play, it's not right. I would say that if they sent you to the VIP manager, he would try to help you, but as I can see, that's not the case. But don't they have something about how to self- exclude yourself in the Terms and Conditions somewhere ?
Anyway, if your situation is like this, I would recommend to file a complaint and our team will try to help you.
If you are interested, you can do so here on this link. ⬅️
Also, if you don't know what to expect from such a process, this guide will give you all the information you need.
Will you go for it then ?
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
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