Iris Casino - general discussion (page 2)

Hello, the other player mentioned that it is possible, but it takes some time. It seems the amount of time needed is more or less similar. Maybe if you browse this thread and try a different payment option, like the other guy?

Not much else to conclude when the support is no longer supportive.

The Website is „offline". error 500

This is a complete scam. The site is no longer accessible, the live chat hasn't responded for over a week, and no money is being paid out. It's simply a scam.

You're right. I have no idea why they still paid me.

After what felt like 50 attempts, it somehow worked 🤷🏻

Has the casino ever actually paid out any money?

Absolutely. The payment service provider recently had a raid.

How do you know that? And what does that mean for us players?

https://affpapa.com/royal-partners-suspends-traffic-processing-following-minsk-reports/

Hello, in my opinion it is perhaps not a final state or this block appears only for some countries. I still can access the casino, for example.

On the other hand, based on what other players have been sharing, some withdrawals are delayed and that's a fact to work with. I also have no idea why some players are paid, some need to use different payment options and others have still been waiting, but gambling is an extremely complex environment, and many changes affecting operators eventually influence everyday performance.

If I'm to guess, the casino is dealing with something, and the result is a bit of chaos and delayed payments due to overloaded support... Its usualy a combination of a few situations.

In any case, let's hope the operator will resolve that soon for every player here.

Hey, thanks for sharing. If this is part of the puzzle, the casino probably needs to find a suitable processor, which takes time and can explain the chaos in payouts.

The casino is back online under a different domain.

But it still isn't paying out any profit.

At least the page is back online. Well, if it is truly about the processor, it might take some time. So, let's hope the reason is different and easier to resolve!

The casino is paying out again!

Perfect! Thank you kindly for sharing this important update! 🙌

Did you receive all the money, please?

Yes its withdrawl all your money instant on your bank account

That's good to know; I just want to make sure everything was properly processed.

Wishing you many lightspeed withdrawals in the future. 🙂

I love casino games

I also created a profile at this casino on June 25th.

On June 25th, I deposited €100 and wagered it on sports betting with odds of 4.77, verified my account, and clicked to withdraw.

More than 72 hours have now passed and the money has unfortunately not been paid out. The casino claims they need to review my profile for up to 31 days.

At the other Galaktika casinos, I've had the experience that winnings are paid out within minutes, which is why I'm worried about my payout.

Has anyone had a similar experience?

Thanks for describing your situation. Right from the start, I don’t think verification should take more than two weeks, which is what we give casinos to complete player verification. It definitely should not take 31 days. So if it takes longer, definitely let me know and we will try to help you.

Regarding your situation, this involves sports betting, so we would not be able to help with that. However, if it only concerns account verification, then we would probably be able to help. But when it comes to withdrawing winnings and similar issues, we don’t have insight or specialists for that, because we don’t deal with that area.

So if there is still a problem, I also have some links that might help you and sites where you could file a complaint elsewhere, since this relates to sports betting. So you can stay in contact with me and we will see how it develops further.

What I’m trying to understand is that you said you are verified, but the casino is still reviewing your account. What does that actually mean? Does it mean you are not fully verified yet and the casino is requesting additional documents, or what exactly is being reviewed by the casino?

The provider is being very misleading. On the one hand, they claim my account is fully verified, and on the other hand, they say it can take 31 days for my profile to be verified.