Iris Casino - general discussion

If you want to discuss anything related to Iris Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Very bad casino, the site constantly crashes or is unusable, email support and live chat don't work. You're completely on your own. Stay away from this casino.

That's not good at all.

Did you find out what causes the crashes, though?

It may also be from the internet connection, actually.

Feel free to test it yourself. I've tried different browsers, tried using Wi-Fi and mobile data, and even switched devices.

Live chat and email support have been unavailable for 5 days. Very poor casino site with no support.

Yeah, that's not a good experience whatsoever.

I hope you don't have any money left there. Right?

I still have money in the casino. The live chat isn't responding, and my account hasn't been verified for three days, so I can't withdraw any money. It's about €2,000.

Unfortunately, many casinos use 'lack of verification' as an excuse to delay payments

And nobody at IRIS Casino is helping me with the verification either. Their support isn't responding. I don't know what to do.

Hello,

Iris Casino no longer has a live chat. No one is responding. I have money in my account and can't withdraw it. I'm fully verified. The withdrawals keep being returned, but I can't contact anyone. What's going on?

Hello, since we cannot respond to more than one player at a time, I just want to point out that my colleagues will gladly step in when any casino fails to verify the account and send the money within 14 full days.

I imagine given those circumstances it could be handy information.

Does anyone know what has been happening, maybe?

Hello, perhaps a few questions if you do not mind: when you say the money is always returned, is there any other payment option you could use? It's really bad when the casino is not providing support, but I hope it's not terminal! How long have you been struggling to withdraw, please?

I've been having problems since yesterday. I can only withdraw using my deposit method. The problem is that the casino is completely unreachable, as are its partner casinos. Something must have happened. There were never any problems before.

I see now; well, I guess we can only wait for any follow-ups of other pieces of the puzzle. In any case, can you opt for an easy-to-use yet different payment option through which you withdraw? Like crypto for example...

No, mifinity

It worked now.

What? What did you do? I'm not getting my money and nobody's answering me.

I haven't received my money for 5 days now and my account is not being verified.

I tried to withdraw my winnings again this afternoon. This time it worked. Why, I have no idea. Apparently, the casino group's payment provider had a raid a few days ago. That's probably related. But withdrawals are still possible somehow. My verification went smoothly yesterday.

Hello, see? These days themost important thing is a stable payment provider and platform 😀... I'm glad things are as they used to be and thank you for this follow-up!

Hello, how about you try to set the withdrawal once more just like the other person did? Maybe the support will get to you shortly; it seems the casino is functional. Does your account require verification? It's not always a necessary step, so I guess there could be a catch too.

Well, let's see what happens now. Support should explain, of course.

Payout not possible.

The withdrawal has been blocked for 5 days. No response in live chat or email.