3 days ago
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I was playing slot games on 918Kiss and ended up winning some money. During the time I was using the platform, I also played their fishing game occasionally. When I tried to withdraw my winnings, the withdrawal was suddenly rejected. So I reached out to customer service for clarification.
Their explanation was that players are "not allowed" to play the fishing game inside 918Kiss, and because I played it, all my winnings, even the ones from the slot games, were void.
What makes this even more unreasonable is the fact that I had already deposited around ten times before this, and every single time, I played both the fishing game and the slot games. If it was truly forbidden, why didn’t anyone inform me earlier? Why allow me to play it for so long without warning?
And most importantly, the money I won came from the slot games, not from the fishing game. They simply used that excuse to deny my withdrawal and take my money. It’s clear they weren’t following any real rules; they just looked for a reason to block my payout once I won.
That’s the full story of what happened.
Is it mentioned anywhere in their terms, though?
That is very important.
When did this occur, please? Perhaps we could help if it wasn't a long time ago.
Hi Romi, thank you for your reply. I really appreciate you taking the time to follow up.
Regarding your question about the terms, I went through their rules carefully, and there is nothing written anywhere that says players are not allowed to play the fishing game inside 918Kiss. If this was truly against their policy, it should have been clearly listed in the Terms and Conditions, but it simply isn’t there.
About the timing, this happened just a 2 days ago, so all the details and evidence are still fresh.
What makes this situation even more unreasonable is that I had deposited around ten times before this, and every single time, I played both the fishing game and the slot games. During all those deposits and game sessions, nobody ever warned me or informed me that fishing games were not allowed. If this rule was real, I should have been told from the beginning instead of only hearing about it after I won.
And to explain it more clearly, the winnings I tried to withdraw were from slot games, not from the fishing game. I only played fishing occasionally, but all the money I won came from slots. Using the fishing game as an excuse to void everything feels very unfair, because the games I actually profited from were not related to the rule they mentioned.
It seems like they were simply looking for a reason to block my withdrawal once I finally won. That is the part that feels the most disappointing.
Well, in this case you should definitely file a complaint so our team could try to help.
I just hope that the casino will cooperate with us because without that we won't be able to do anything.
What do you think? Will you try it?
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