Imperial Wins Casino - general discussion (page 2)

I would probably wait to see if our team can resolve this.

Only then would I file a dispute with the bank. 

On the other hand, the choice is ultimately yours and I just told you my opinion.

Hi Jaroslav

I hope your well I have been very patient with them and they seem to not have a care in the world about their players and their obligations according to their own terms and conditions they ignore me and consistently reply with generic answers when they do reply it's alot of money that they stand to make even after paying my withdrawal so I was thinking maybe I should take advantage of disputing it whilst they are in breach of contract

Sure, I think the problem is that if you go through a bank, you can usually only get your deposits back; the bank won't give you your casino winnings. So, I’m not saying this has to be 100% successful, and maybe even we won’t be able to resolve the situation, but I’d definitely rather wait for this option and then deal with the bank. 

I understand that and that is exactly my point I will get back more from the refund of the deposits then the withdrawal because I spent $25k so $25k is better than $11250 true ???

Yes, logically speaking, of course, but no one has ever said that the bank has to give you a refund. It has to be substantiated, and they have to approve it. It’s not exactly a simple process. But if you think that’s your only hope, then I won’t try to talk you out of it.

Hi Jaroslav

I totally understand what you're saying and I am fully appreciative of you and the team yesterday I was sent an email saying my account is now blocked and the withdrawal is processed however it was not a legit transaction it was a point of sale return to the exact amount of my withdrawal which is illegal to do aswell it's only a pending transaction it won't clear it's only to distract any attempts to dispute the deposits they had no intention of paying me from the start this casino has a track record of not paying people and being very shifty I will soon be in Cyprus and I will pay them a visit maybe take them for a coffee in the woods

I'll be happy if we contact the casino, and I'm just waiting to see when that will happen. Whether they'll speak up and resolve the issue. 🙂

Title: License Revoked OGL/2024/284/0863 - Rigged - Case 540580 - 775 EUR Stolen

Imperial (Limassol CYUS) is operating WITHOUT a valid license. License OGL/2024/284/0863 REVOKED.

I deposited 775 EUR in June 2026 (58 transactions) + October deposits via Mastercard 4313. Games by PG Soft are RIGGED - selectively freezing when winning. PG Soft confirmed and opened Case 540580 with 12-min video proof.

After I complained, they BLOCKED my account and stole my balance. No withdrawal, no support.

AskGamblers and CasinoGuru REJECTED my complaint because license is revoked - proving they are illegal.

This is not a casino, it's a scam operation in Limassol. Stay away! Filing with CBB Bahrain and Mastercard chargeback.

Avoid at all costs!

SCAM - License OGL/2024/284/0863 REVOKED - Rigged Games Case 540580

I deposited 775 EUR June (58 tx) + Oct via Mastercard 4313 to Imperial Limassol CYUS. PG Soft games are rigged - freezes on wins only. PG Soft confirmed with Case ID 540580 + 12 min video proof.

After complaint, Imperial BLOCKED my account and stole balance. No withdrawal.

License OGL/2024/284/0863 is revoked. AskGamblers rejected my complaint because of that - proves they operate illegally.

Trustpilot reviews deleted. Support never replies. Total scam operation.

DO NOT DEPOSIT - Filing with Central Bank of Bahrain and Mastercard

Hello, based on the mention of more rejected complaints, I assumed this is about Imperial Win Casino. I understand your negative feelings; just one thing to narrow.

Mediators did not reject associated complaints because of the license nor rigged games. This is the fully scaled explanation:

"The player from Bahrain reported a systemic failure and manipulation of the casino's game software, providing documented video evidence that showed discrepancies between game outcomes and account balances. He claimed that the casino deliberately blocked access to his preferred game while he had an active balance, which he considered unfair software manipulation and discriminatory account management. We reviewed the evidence and concluded that the inability to access a specific game did not constitute grounds for a refund of deposited funds or compensation beyond the withdrawable balance. Consequently, the complaint was rejected as unjustified."

"The fact that you can't access a game in a casino isn't sufficient reason for us to ask the casino to refund the money you deposited and spent. The fact that the game worked and later didn't isn't evidence of fraud from our perspective, only of an inconvenience. We also don't pursue any compensation outside of the withdrawable balance. Since you confirmed the issue is outside of any accumulated value in-game, there is little we can accomplish. If you don't trust the casino going forward due to them not allowing you to access one particular game, I recommend you play elsewhere where this game is available to you. Since we can't ask the casino to refund you for the reasons already outlined, we have no choice but to reject your complaint as unjustified."

Thank you for this update. I imagine this was unexpected and I get the outcome; therefore, it did not meet your expectations. If you're missing your favorite game, try to locate it in another casino; that's really not a reason for refunds, I'm afraid.