Imperial Wins Casino - general discussion (page 2)

I would probably wait to see if our team can resolve this.

Only then would I file a dispute with the bank. 

On the other hand, the choice is ultimately yours and I just told you my opinion.

Hi Jaroslav

I hope your well I have been very patient with them and they seem to not have a care in the world about their players and their obligations according to their own terms and conditions they ignore me and consistently reply with generic answers when they do reply it's alot of money that they stand to make even after paying my withdrawal so I was thinking maybe I should take advantage of disputing it whilst they are in breach of contract

Sure, I think the problem is that if you go through a bank, you can usually only get your deposits back; the bank won't give you your casino winnings. So, I’m not saying this has to be 100% successful, and maybe even we won’t be able to resolve the situation, but I’d definitely rather wait for this option and then deal with the bank. 

I understand that and that is exactly my point I will get back more from the refund of the deposits then the withdrawal because I spent $25k so $25k is better than $11250 true ???

Yes, logically speaking, of course, but no one has ever said that the bank has to give you a refund. It has to be substantiated, and they have to approve it. It’s not exactly a simple process. But if you think that’s your only hope, then I won’t try to talk you out of it.

Hi Jaroslav

I totally understand what you're saying and I am fully appreciative of you and the team yesterday I was sent an email saying my account is now blocked and the withdrawal is processed however it was not a legit transaction it was a point of sale return to the exact amount of my withdrawal which is illegal to do aswell it's only a pending transaction it won't clear it's only to distract any attempts to dispute the deposits they had no intention of paying me from the start this casino has a track record of not paying people and being very shifty I will soon be in Cyprus and I will pay them a visit maybe take them for a coffee in the woods

I'll be happy if we contact the casino, and I'm just waiting to see when that will happen. Whether they'll speak up and resolve the issue. 🙂