Imperial Wins Casino - general discussion

If you want to discuss anything related to Imperial Wins Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Did you experience some issues with your withdrawal, or was it just that unfortunately your luck was not on your side there?

I couldn't understand your post well, so I wanted to be sure, you know.

Is Imperial Wins Casino real? Can I trust depositing money?

Hello, are you concerned about something concrete, please? When it comes to the Safety Index, this casino ranks in the middle.

Check it out: https://casino.guru/imperial-wins-casino-review#tab=js-tab-reputation 👈

Thank you very much. My question is whether the casino is reliable because I played with the free spins they offer for registering and won a little, which made me play about 40 times more to unlock it. I did, and now they're asking for a minimum deposit in my national currency to withdraw my winnings. Do you recommend I deposit?

Hello, it's good that you ask. I believe I can assure you that in this situation, a minimal deposit is indeed a normal request. Imagine that at the same time it allows the casino to verify and store your preferred payment—the one you used for deposit and make it possible to use it for withdrawing those winnings.

These deposits are usually the lowest amount possible. A few dollars, ten, for example.

This place is rubbish you might aswell flush your money down the toilet you'll have more fun doing that then feeling dumb giving this flop of a casino your cash!!! I spent $30k with this place the moment I went to withdraw $11k they started with their games kept moving the goal posts but also telling me the money is on its way stay away from this place

Hi, so let's focus on withdrawing the money you have there. I hope it's still in your player account and that you haven't played with it since. What did the casino tell you when you requested the withdrawal? What games are they playing with you? 

Hi

I hope your well no I definitely didn't play the funds as I have a screenshot of the money in the account just before I hit the cooling off period button so the story goes like this I deposited roughly $25k chasing my tail over the past few weeks I finally got a win (not on any bonuses) it was a clean win So I hit withdraw at $11,250.00 AUD I was made a VIP platinum about a week ago too so I was told there's faster withdrawals at the usual perks as a VIP if you send me your email I can forward the whole timeline of events to you where I'm told the money was approved and is being processed then another email comes after that saying for them to proceed I need to show proof of ownership of the account the money is going into and an old credit card which I did in order for them to send me the funds

after going back and forth 3 times it's approved then we need other documents then it's finally coming then they asked for source of income documents which I supplied an official government document stating that I received a $90k non taxable windfall

am I talking about this in the wrong place?

Okay, thanks for the additional info. My questions are as follows: Are you 100% verified, or is the casino still verifying something, or do you still need to send anything else? How long has this whole situation been going on?

From what I’ve seen, you’ve already filed a complaint, which means we’ll be here for you no matter what happens, and we’ll do our best to help.

I was verified however once I tried to withdraw they told me I needed to supply more documents such as proof of ownership of the account the money was going into selfie of myself holding the ID and bank statement I was then told it was all set and then money was being processed I then got another email saying they wanted to know the source of income I have supplied proof of sources of income but they continue to ask for documents relating to several payments from friends and family for splitting bills and outings this is ridiculous I'm not going to involve them in such ridiculous asks it's been a week of false promises and questions

In some cases, this may seem excessive, but I have seen casinos ask players such questions for AML purposes. So if you want your money, you’ll have to successfully complete this additional verification as well.

I totally understand that and don't have a problem giving those documents but you can't tell someone yes mate it's coming withing a few hours and then still asking for documents 7 days later? that's total rubbish hence why they have a safety score of below average

Yes, I completely agree with that. To me, it seems more like there isn't the best communication between departments. Of course, the live agent always tries to reassure the players as much as possible and so on, but sometimes sugarcoating things isn't the best approach, and I personally would like to know where I stand right from the start, rather than just hearing empty promises.

I just received an email saying they have accepted the documents and will be processing the withdrawal I wonder if this is another stall tactic

Perfect, so you've made some progress. Now all you have to do is wait for the money.

It's been 3 days since I said they were sending the money after many many emails they finally replied saying the payment was rejected I've got the bank dispute ready to be filed as I stand to get back more then the withdrawal so in actual fact the casino shoots themselves in the head .

I'm giving them another 48 hours and then I will dispute with my bank