Immerion Casino - general discussion

If you want to discuss anything related to Immerion Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hi ,i have waiting on my first withdrawl 3 days because they say they have tehnical issue,after i post reviews i got the money,in the same day i request another withdrawl 350 and they say to wait again after first day they say they need more time to verify and today 26th 3rd day they have again tehnical issue sytem problem ,i dont understand why they are not fixing this issue is fustrating waiting for your money

It surely is frustrating to wait for the money. Did they explain what kind of technical issue they experienced, at least? Sometimes it can happen that it is not even up to them to fix it, you know.🤷‍♀️

I hope everything will get solved soon and you will get your money. Let us know, please, any updates.

We are currently experiencing temporary delays in processing payments. We understand the importance of timely transactions and sincerely apologize for any inconvenience this may cause.

Please rest assured that we are working diligently to resolve the issue as quickly as possible. We are confident that this will be resolved soon, and we will ensure that all outstanding payments are made promptly.

Thank you for your understanding and patience during this time.

Then they say this We do not have a technical issue at the moment, just a delay, your request is in the processing queue, so kindly wait, please. Then this The updating of the payment system is still in progress, to my deepest regret. We apologize for the inconvenience and kindly ask you to wait a bit more ❤️It was a short time where we tested it, but now the tech department informed that some few more days is needed. Sorry for the misundestanding. They say was a missundertand and after I can confirm that your withdrawal request has been taken into the processing queue. Please kindly wait till it will be approved.Your withdrawal is being checked. I am waiting here with youThe updating of the payment system is still in progress, to my deepest regret. We apologize for the inconvenience and kindly ask you to wait a bit more,what shoult i belive 😐

Well, to me, it seems that they really experience some kind of difficulty, and it is very important that they inform the players about it.

Hopefully, soon everything will be over and they will really be able to process with your payment.

Please let us know about any developments.

Hello

A month later, I've come to tell you that I'm facing the same problem.

My first withdrawal took 3 days.

I've been waiting for my second withdrawal for 6 days and the daily excuses are always the same: technical problems.

Be patient etc

This casino has problems and I don't recommend it to anyone.

I think I will have to file a complaint against them

Greetings, it's starting to be quite unpleasant if it's been a week. I'd be getting nervous too, but on the other hand I'd be comforted by the fact that you've already said that you got the money in a pretty reasonable time before.

We give casinos 14 days to send money to a player, so I would still try to wait and see if the technical problems persist and how long I should wait. If nothing changes within that time, then we will intervene if you file a complaint.

What do you think, will you stick it out or decide otherwise?

Notice in the comments above that last month the casino was having the same problem.

Problems with the payment system, I think the casino is facing other problems.

I don't know who gives licenses to this type of casino, to receive deposits is instantaneous but to pay they encounter problems.

This type of casino deserved players to play and only pay out after a few days.

There are still many injustices in online casinos.

I'll probably have to file a complaint

But I'll wait a few more days

I've seen it and I've also said to myself that obviously they might have some problems, but your reasoning is appropriate. I would also try to give the casino some more time and if nothing happens then we will try to help you. But I hope that won't be necessary. 🤞

I also hope that it will be resolved in the best possible way.

But this casino is operating in a dubious manner

Hello

I have news

The casino has made the payment.

It took a week, but it paid

But the reason for the delay remains a mystery, since the technical problem is not obvious to me

Hi there! I'm glad to see the payout made it through. Even though I imagine one remains quite confused when the reasons have not been resonably explained. Well, in any case, good for you!

I wonder if you have any advice you would like to give others based on your recent experiences 🤔

Hi radka, how are you?

I contacted casino support to try to find out how withdrawals work, but I didn't get the answer I wanted, they just told me that my withdrawal yesterday was made by them,

In other words, I still don't know how their payment system works.

To me, they're a small casino that depends on others, perhaps.

What would you say to other players?

Immerion doesn't complicate players' lives with account verification.

It doesn't even use this to trick players, which is a good thing

But there are negative points

Payment is confusing, you can't understand if it takes a week or 3 days 🤷‍♂️

The online chat support sometimes takes a while to respond, but the good thing is that they don't respond automatically.

You get support from a real agent.

I'd like to talk about the rtp of the slots at immerion but it's complicated because I don't know if the casino itself has the power to select its rtp or not.

But in fact the prizes in the slots are small, to get 100€ in a win is very difficult regardless of the value of the bet.

I don't want to detract from the casino, but I'm not thrilled with the prizes.

The cashback bonus is good but there are no tournaments,

It's up to each individual 🤷‍♂️

I think you evaluated it quite objectively because you mentioned both pluses and minuses, I really like that. 

It's true that it's up to everyone whether to play in the casino or not. In some cases, it's a pity that you don't know the answers to the questions you had, and so it still gives you a feeling of the unknown.

As far as RTP is concerned, not every provider has this option but some do. Anyway, you can't just change it as the casino feels like and one day it would have a different RTP on slots than the next. It would probably be best to check with them, although I've seen that it's a difficult task.

Regardless, I firmly believe that it will improve in the future and you will have a better experience whether at this or another casino.

If you play here again, you can let me know how you did.

Hello

I've had 1 withdrawal pending since Saturday and as far as I can see the casino has a payment system that depends on others.

They send the payment request straight away, but I don't know to whom.

If they depend on another big brand casino or something.

I don't know how it works but I think small casinos are like resellers. That's what I think.

So that's one disadvantage of playing in small casinos.

I don't think there are any big prizes in small casinos either.

The big prizes I've won have always been in large or medium-sized casinos and the payout has always been in less than an hour.

So my opinion comes from facts, not hunches.

I'll let you know when my withdrawal has been made so we can make a more concrete analysis

Thanks for your feedback

I basically agree with you on most of what you wrote. 

Smaller casinos would probably tend to pay you out in smaller amounts and over a longer period of time. Maybe that's what the limits are for. When a player plays in a smaller casino I would check from various sources how they pay out players, how often and how regularly, whether they always pay out or stop after some time. Because with a smaller casino logically comes the fact that there are fewer players and therefore less money. 

As for the withdrawal, I will wait to see what you come up with and I firmly believe that it will be fine. 

If not, you know you can contact us. 

Thank you for your reply.

I'll get back to you as soon as I have any news

Of course, I will wait, I believe, for positive news. 🙂

I really want to know how small casinos work, not that I want to open a casino 😁😁

But I'm curious and I like to know how it works

I understand, it probably varies from casino to casino and especially from time to time they operate on the market. It also probably depends on whether they focus on one country or several. I would say that smaller casinos usually have it so that they focus on one or few countries. 

I have already said something about this and there is not that much to add to it, but I also looked in our guides to see if I could find something and basically I found similar things. if a player wins a larger amount, it can disrupt the cashflow and therefore the casino can have some problems. That's what limits are for, to protect it somehow. It would also probably be important to say what is a bigger amount for the casino. 

Also, if casinos use third party providers, withdrawals can sometimes be affected by technical difficulties and the like, which the casino doesn't have much in its hands. Therefore, it is not always the casino that is to blame. In such cases, the choice of payment method and various other things are also decisive. 

However, I would say that smaller casinos have more disadvantages than advantages, because if they don't have a lot of players and therefore don't have as much money, there could be a problem with a bigger win as I mentioned above. 

So when you play in a casino like this, you probably need to take everything into consideration and not expect any big things. Then obviously the casino will not disappoint that much. 😀 🙂