Igu Casino - general discussion

If you want to discuss anything related to Igu Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Why I can’t reach the casino, no reply in live chat for one week and no reply on emails for one week… I still can’t launch games as I always enter them in fun mode. I tryed to withdraw then, as I can’t play I wanted my deposit back. Request also pending since 5 days…

Hi, I'm not sure why you haven't gotten a reply in over a week from live chat. Was your account already verified when you submitted your withdrawal ?

If the casino is not responding at all in this case, I would recommend to wait a little bit, but if the problem persists, I would file a complaint, since you have no information from the casino as to why you are having such problems. I would like to point out that we give the casino 14 days to resolve the withdrawal issue.

If you receive any new information in the meantime, or if you manage to get a response from live chat or email, please don't hesitate to let us know. 

Hello,

Thank you for your message. Payout has now been pending for 7 days.

Unfortunately, no one answers from the casino, not by email and not by live support.

I tried to reach the live support without being logged in, but you get the message 24/7 that it is offline.

I would be careful with this casino, something is wrong there.

I tried to get to the casino page as well, but I was unsuccessful. I suspect, like you, that something might be going on. I have passed this information on to our data team who will look into the situation, so if I get any new information I will mention it. 

Anyway, If you by any chance get a response from the casino, which I'm not sure about, you can update us as well, because I'm quite interested in this situation. I hope it will turn out well in the end and everything will be sorted out. 

I guess the casino is dead but they refuse to close it because idiots like me keep on depositing 🙂 frustrating

Hello!

I think you are being too harsh on yourself. 🙂

There is actually a complaint about delayed payment, which makes me a bit concerned about the casino's responsiveness.

Do you care to tell me what has happened to you? The Complaint Team may even help.

I hope you'll share more.

I deposited 20€ but it's impossible to enter any game. It just opens in FUN mode and there is no way to switch it. They've also not responded at all to my withdrawal request. It's just pending since August 25th.

Seems to be totally abandonded and should be marked as such.

Hi, as far as the withdrawal is concerned, we give casinos 14 days to process this request. But the question is, did the casino also indicate why the withdrawal is still pending ? 

As for the fact that you can't play any game except in fun mode, that's strange. Did you ask the casino what the problem is in this case if you only enter the fun mode each time ? 

They don't answer, as "CasinoDino" has described above. The live chat has a standard message like "We'll get back to here or via e-mail", but nothing happens, no matter how long you wait. As I said, it's completely abandoned.

Sure got it. I've passed your information on to our data team and we'll see what they eventually find out, but according to the latest information, our team hasn't gotten a response from the casino either. 

As far as the withdrawal is concerned, as long as nothing moves forward and you don't know anything new after mentioned 14 days, I would recommend filing a complaint. 

In the meantime, I will be glad if you continue to update us if there is any new information. 

I have the same problem as onecash, deposited over 3 weeks ago, all games are only available in "fun mode". The payout has not been processed for 2 weeks.

Hi, I saw that you have also filed a complaint and I think you did the right thing. When you requested the withdrawal, was your account already verified ? I assume you also tried to ask the casino why you can only play in fun mode. Did the casino also not give you any answer ? 

Anyway, in this case we will just have to wait and see where the situation goes from here. Would it be possible to update when something changes ? 

Hello Jaro, yes I am verified and have already had withdrawals, the IGU Casino is simply dead, nothing has happened there since at least August 18, 2023. No playing, no support via email, no support via chat, on no topic! And of course no payout for 3 weeks. It's funny that no one knows anything about it, it must affect a lot of people. I'll let you know if anything changes, I suspect the casino will simply no longer be accessible very soon.

Yeah, I understand. The casino is already set up as a "zombie" here on our website as our team had the same experience and got no response. I'm very curious how long this situation will last and I'm also interested in the withdrawal since you already said it's been 3 weeks. I don't want to be skeptical but I don't see it looking too rosy. I hope I am wrong. 

I'll wait for an update