Ice casino withdrawal

Why did the payment to the card and crypto wallet stop???

Hello, Did you try to contact ice casino customer support to ask them?

Hello, I was scammed by IceCasino for the amount of 150,000 NOK, they blocked my account, when I made withdrawals to my account, they are fraudsters and they rob people, is there anyone who can help me?

Hello!

You know, help usually depends on the situation. Finding the issue is the best start.

You said you had been scammed somehow. Care to explain that? Did something happen during the verification, or did you come across any other problem?

As far as I know of the casino, I bet you were given some sort of explanation; may I see that?

Don't hesitate to paste screenshots here on the forum, please.

I guess we'll find more details in the complaint sooner or later. 🤔

Hello, I verified my account, which was confirmed by the casino, then I made a cash withdrawal and all funds and the account were blocked. I am posting a photo of the verification confirmation.

so far I have not received any response from this casino

Hey, I see from your complaint that the casino has responded and it could be that they have accused you of multiple accounts. Would it also be possible to reply to Petronela in your complaint ? 

I think it is quite important that this situation is resolved because it is quite a serious accusation. I will wait for an update.

Hello.

For 3 days already I'm trying to contact icecasino support through email, they don't respond.

My KYC is verified and completed and when I press on withdraw button I'm getting an error "Your ability to create transactions is blocked" Please contact customer support.

Why I'm getting this error?

How can I contact them when they don't even answer me?

Hey, this isn't exactly user-friendly when this happens. If you try to contact them and nothing happens and no one responds, I'd try the live chat to explain that you're having this problem and that you've sent messages but haven't heard back. Have you tried that?

Hello Jaroslav, when I press on live chat there is only an option to chat with an virtual assistant, when I ask him to connect me with a real agent it gives me a link to submit a request, I submit and nothing happens after that.

In that case, if the problem persists and you’ve really run out of options and tried everything, please file a complaint with us. Our team will explain what to do and how, and if possible, we’ll try to help.

You can find the link to the complaint form here.

What do you think?