I report casino interveten

Hello.I want to inform you that.I had closed my interveten account due to addiction.few years ago.in August this year they open my account they send me a message the account was opened etc.I really addicted played enough money for one month. the casino above didn't protect me, I had asked to be closed due to addiction. I want the money back. they promised me by email that they would return it to me. but two months have passed and they don't even respond to the emails I send. I will appeal to the competent bodies and courts requesting that I am entitled to by law. I am informing you about the attitude of Interveten Casino. They reassured me that they will return it to me and they are working with me, thank you

Hello,

I'm sorry that you're fighting a gambling addiction. Firstly allow me to mention that there is a section made to support addicted players, kindly check it out here - I hope you find it useful.

Do not hesitate to get in touch with the local Help Centers.

It is not only about the casino taking care of vulnerable players, have you set up loss limits or deposit limits to ensure you won't be able to lose that much? Always set up the limits correctly, please.

I'm a bit lost in the following: "they promised me by email that they would return it to me. but two months have passed and they don't even respond to the emails I send." But after that, you stated: "They reassured me that they will return it to me and they are working with me, thank you".

So, are you in touch with the casino, please? What was the last conversation about and when did it happen, please?

Good morning, I have the issue of addiction under control. I set limits, I am closing the account. Now with Interveten Casino. I had asked to close the account precisely because of addiction. They reopened my account in August, although I think the account is illegal, and in a month I lost what I lost .when I told them after I had asked you to close my account due to addiction why did you open it again. they officially told me by email that the money I deposited in the casino account will be returned to me. and they will not allow me to open again properly. I did not open a new one they opened my old account. since the end of September they don't even respond to e-mails. I will appeal to the courts and the relevant gambling agencies. please let me know if there is anything else I can do, thank you

Oh, I see now, and I'm happy that you manage your addiction.

Just to be sure, we are talking about the Interwetten Casino, right?

I think that you may start by submitting a complaint via our resolution center - just click here to do so.

The casino has now a very good reputation so I guess we should check what has happened with your account.

Kindly paste all relevant info and communication, emails, and print screens so the complaint team can go through it all.

Will you do that?

I know that he has a good reputation and for this reason I did not expect him to open the account to an addicted player. I am sending you the email that they tell me that they will allow me the money

I still think that you can try submitting the complaint, but it's up to you. I do not need any emails, because I'm not part of the Complaint Team, just a notice.

I insist on getting it out please. I will go to court thank you

Then allow me to wish you good luck. 🙏