I have reloaded € 2000 and cannot claim a win of € 90

Hi this morning I called the support of the palmslot game site And I was told that I could not withdraw a minimum win of 90 € after I played 2000 for the reason that to withdraw a win I had to play 10 times the amount paid it is there this thing thanks

In other words, to win a withdrawable win, would I have to win more than € 20,000?

Unfortunately I did not read the terms and conditions of the site, I had made the self-exclusion from all European sites, then I received an advertisement that introduced me to this new site, Palm slot and I fell back into it like a fool, thinking it was an honest site, after the news yesterday morning .. but I say, is it possible to scam users in this way, are these conditions according to the law?

Hello,

it would be best to mention what terms and conditions apply to the bonus you took so we can be sure about the wagering requirement specifically. Ask the casino, if you are not sure, please.

I still do not know what rules we are talking about. Sadly you may keep receiving bonus offers even after you self-excluded or closed the account. Sadly, it happens and I can imagine that it must be pretty hard for you.

If the casino you played in is PalmSlots Casino, it's only licensed by Curacao, so you should stick to casinos under AAMS. I guess you are aware of this. So kindly keep an eye on the licenses and terms and conditions preferably in advance.