I hate casinos

Time to leave here just full off casino and temptations ive a gamblng problem keep loesing i got to block my phone from casinos all casions are bad

I'm sorry to hear about your gambling issues. If it's not fun to play anymore, they you should stop. I'm wondering, how did you manage to block your phone from casinos? Did you use any specific app?

We just work on a global self-exclusion tool that would allow players to get blocked from all casinos in the world. Have you already hear about it? https://casino.guru/global-self-exclusion-initiative/official-launch

Avoid ONLY SPINS casino eight days ago I won a large amount of money there and since then the casino has been processing the withdrawal of money that I have requested every day and they are constantly demanding some proof of residence from me even though I have sent there several times both a lease agreement where my name and address are clearly visible and proof of payment for electricity, the same goes for a statement from my bank account where my name and address of this residence are also there, which I do not have on my ID card because it is not a permanent address but only the address where I live in a sublease, even though I have sent them the papers that they themselves require such as either a lease agreement, proof of payment for electricity, gas, water, internet, television or some letter from an office or state institution, in short, I have met their requirements several times and still they do not recognize me and they keep wanting more and more, can someone here advise me how to proceed I am completely desperate about this and do not know what to do next thank you for your help and advice

Is there anyone here who has similar problems with paying out winnings when the casino refuses to accept several documents that I sent them to verify my residence, probably because it is a larger amount of winnings and this casino is new in 2025 and they are probably trying to gain time and hope that I will lose in the meantime and they will not have to send the winnings? I wrote them several emails asking what they want from me and why they do not recognize the papers when they have it on offer that they only need proof of payment of electricity, a lease agreement, a bank statement, all of that was sent to me, they still do not have enough, I am desperate and do not know where to go, please help me, thank you for your advice

Hi, you've already done what I wanted to recommend and filed a complaint .

Good move.

If you gave them what they wanted and there is still a problem I don't understand. That has to be explained by the casino, what else do they require when you keep sending them. However, what do they want you to send now? Have any documents been accepted and the biggest problem is with the residential address?

Hello, thank you very much for taking care of my case, it means a lot to me because I was desperate and didn't see how to contact them. Today I sent them a photo of the account confirmation, the account statement and the electricity payment. Where is my address? I sent it to them again today. I'm waiting, but I'll wait again over the weekend until Monday. So it will be resolved next week. I don't know. It seems to me that they are extending it just so that I can lose the money again so that he doesn't have to pay it. What exactly are they after? I don't know how things are going here right now. I'm not very knowledgeable, so I'm quite shocked. You must have more experience. I'd like to know what exactly they want. I'll send it to you here. What all are they demanding, but I can't figure it out. I'll send it to you by email. Try to advise me on what exactly they want. They simply can't answer me.

Here I am sending you their requests which they keep asking for even though I send them there and for some reason they don't acknowledge it. I sent them a bank statement. I sent them a bank account confirmation. I sent them an invoice for paying the electricity bill and it's still not enough for them.

There's no reason at all, from what I see, it seems to me that you don't have to send all of that, at least that's what I understand from reading it. For me, these are documents that can be used for this verification.

If you sent them something again, let's see what they say. Sometimes it can be the format that's not good, sometimes it can be that it's blurry and the casino can't see it clearly. But like I said, it's necessary for them to say what the problem is. If they are collecting as much time as possible, definitely don't play with money and our team will try to help you so that you can withdraw your money.

What I would like to point out, however, is your open complaint. Tomáš asked some questions, so it would be good to answer them so that he can move on.

Will you please do it?

Thank you all very much for your effort and time, but what they were waiting for all this time happened and what they could do to gain time, and that's why they deliberately extended it for more than 10 days and made up nonsense. I started playing nervously and I had about 250,000 CZK there, but because of their attitude and waiting for the withdrawal, I lost all motivation and I lost it all 😞 and I had 10,000 CZK left and I'm curious to see if I'll get it. In short, I recommend everyone not to spend a single penny on casino only spins, otherwise they will end up like me. Have fun, friends, and I wish everyone all the best!!!!

Well that's exactly what I didn't want to hear. 😕

Sometimes withdrawals can take a long time for various reasons and I wanted to know why this was the case now. If you lost most of it then it's sad.

We always try to help in these situations, but it can't be done in a few days. Patience is always more than important.

I'm sorry it had to end this way. I guess you can at least get the rest out of there.

If anything changes, I'll be here.