OnlySpins Casino - Player's withdrawal is delayed due to account verification issues.

Eight days ago on Thursday I won a lot of money at the Only Spins casino and requested a withdrawal. I was told that it would take a maximum of two days. At the same time, I checked whether my account would need to be verified by taking a photo of some document plus proof of residence. I was told that it was not necessary. I waited all weekend because they told me that they did not work over the weekend, so I waited and on Monday I was told that I had to verify my identity and also provide proof of residence. They requested either a sublease agreement, proof of payment for electricity, an internet contract, gas, water, anything. Where can I prove that I live at this address? I have a permanent address at the office and the address of my residence where I have been living for less than three months. I do not have a citizen's card. So I provided a sublease agreement where it says that it is not older than 6 months, but it was concluded three months ago. The address is there, including my name and all initials. However, they did not recognize this contract and did not even tell me why and requested another document. So I sent a proof of payment. electricians where where is my name and address and even the date that is not older than six months they also did not acknowledge it and did not say why they wrote again that they require document this and that and that and that and I repeat it over and over tomorrow is Friday so I know they will definitely not make it and it will be dealt with again next week because no one is there over the weekend I feel that this is targeted bullying and blackmail and they just want to gain time for me to lose the money in the meantime otherwise I cannot explain it sensibly how should I proceed the worst casino I have ever experienced I wrote to them that such practices are within the limits of the law and that I will not even give a single penny of my life there so that they know that I do not want anything to do with this casino and I will also state it everywhere I can to discourage other people from depositing any money there and waiting for the same thing to happen to them I do not know who to contact how to proceed I do not have any other paper to send there I do not know what to do so please advise me on how to proceed thank you for your advice.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OnlySpins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you make sure to take photos and submit documents that weren't cropped?
• Could you please confirm that you provided photos of the original, signed, unedited documents to the casino? (without markings or notes)
• Have you contacted casino support directly? What response have you received? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I have 10,000 left there because I lost motivation for the other nonsense they came up with and so I lost it. I'm waiting for the documents I sent there on Friday to be approved and I'll let you know how it turned out. What they were trying to do all along, to gain time, happened, and at the same time they took away my motivation and joy from winning. I'll never put a penny there again in my life. Thank you for everything and for your time. You're great. Have a great time.

Hello, I'm sorry I'm only communicating now, but it wasn't possible before, I have 10,000 left there and they still aren't able to send even this amount. On Friday I sent documents there, on Tuesday they replied that they want more. I communicated with the casino's chat and they weren't able to answer me why they're rejecting my documents. I sent all the communication and documents that I sent there to your email a while ago. I'd be happy if you looked into it and let me know what's next. I'd rather lose it than be nervous about it. I don't have any more documents and I don't have anything to send them. This is the height of all insolence. See you for now.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Mirka, who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite OnlySpins Casino representative to join this conversation.

Dear OnlySpins Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Hello everyone, I solved the problem myself and I would rather lose everything than deal with it every day and be nervous, so I gave up. Karma is free and it will be returned with interest to these people who run this casino. I wish you all the best. Have a good time.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.