Hiperwin Casino - general discussion

If you want to discuss anything related to Hiperwin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I have been playing at Hiperwin casino for a while. Usually my withdrawal requests are completed in 1-2 hours. But yesterday I made a withdrawal request and it still hasn't been completed. Can I get information on how long the withdrawal process takes? Is it possible to complete the withdrawal within 24 hours?

Hello.

Sadly, we are not the casino - I suggest you ask them first.

Let me know how it went.

The Casino accepts Brazilian players.

Thanks a lot for the info. I already forwarded it to our Data team and they'll investigate it.

The Hiperwin platform does not release the withdrawal, they keep creating steps, all to avoid paying

Hello, how long has this problem of yours been going on if I may know that you are unable to withdraw money ? Did the casino give you a reason ? Do you have a verified casino account ?

Anyway, I saw that you managed to file a complaint, so our team will try to help you and we will see where it goes in your case.

Anyway, for now I'll wait for an answer.  

I'm going to keep talking and talking and nothing will happen, I've already spoken to customer service, nothing solves it, I've already completed steps and even sent personal documents several times, then they lied and said it was right, I requested the withdrawal, and as it was As expected, it didn't work! I played again, canceled a bonus they had given me, tried to withdraw it, of course it didn't work, the money leaves the platform and then comes back, it's very disrespectful towards the customer! The only thing Hyperwin says is that it sent it for analysis, and nothing, no withdrawal, no response, no nothing!!

Unfortunately, the site is confusing, withdrawals take a long time, at the moment I don't recommend this site, the verification process is slow.

So I'm sorry if it's like this. However, when did you enter the withdrawal ? We give casinos 14 days to sort out the withdrawal process so that's why I'm asking. 🤔

This fight has been going on for over 30 days and they haven't resolved anything and we are left with nothing to do!!!

Oh so that's quite a lot and I think that in a month the casino should definitely be able to pay out the player. 

Anyway, as for the bonus they gave you, did you cancel it right away or did you play with it for a while and then cancel it ? 

However, since you have an open complaint, our team will try to help you and we will see what the result will be. 

I hope it will be resolved fairly. 🙂

Do not deposit at this Casino (not recommended). Withdrawals, when you rarely win something, are not released. They make it difficult in any way so that you lose patience, cancel the withdrawal and lose everything. This is the way this house operates. When you ask the online service about delays in withdrawals or reasons for non-payment, they keep telling you to wait for an email from the team.

Hi, I'm sorry to hear about your unpleasant casino experience. From what I understand, you're having trouble making a withdrawal. Is that still the case and do you have money in your gaming account or did you lose it ? How long has this situation been going on that you can't withdraw ? 

Let me know so I can see if there is anything we can do to help you.  

I tried every way to withdraw, they just asked me to do this and that and when I thought it would work, a bonus would appear from who knows where and everything would stop again, in other words, making the client look like a clown, I must have money in this shit platform, but thank you for them, I'm really sorry for having recommended this platform to other people, but in the same way I indicated, I'm thinking about running a campaign on social media warning people what a joke this platform is, Hiperwin!!!!

Hello. I am sorry you have run into this situation. I have seen your complaint, and I can understand, that it could be sometimes a bit tricky, especially with the bonus terms. It appears like a positive thing, that the casino showed the will to fix the issue with the welcome bonus and gave it back to you, as per your request. Now I can not see any update if you have finished with that bonus, though, we are waiting for your wagering progress. Could you provide some new information about that, please? That way our complaint team, and even perhaps the casino itself, will continue with the case. The resolution of your case might actually be helpful to other players as well. What do you reckon?

Good morning

This Hiperwin platform is a scam, I'm going to warn you on social media about it so that other people don't fall for this vicar's story, they will always keep making up excuses to not let you get it!!!!!

Hi, I have read the complaint and I saw that you have quite an uncomfortable situation. 

I noticed that you still have to wager quite a bit, and then you will be allowed to withdraw if you complete it. Also, it might be good to know and stick to the fact that you used the bonus buy feature, which according to the casino is not included in wagering, so be sure that if you want to complete the whole thing as soon as possible, that you wager where it counts. 

Naturally, if you would like to share something with us and the players, you can do so.

I hope this case will be solved as soon as possible.