High Country Casino - general discussion (page 2)

Yes, thank you for your help.

Note: Zena is a male...

Nick said her instead of him.

Lol

Interesting info.

If you win at a casino, most probably you will not win again.

Here is the proof at High Country Casino.

Gabriel

 Customer Support Manager

Mainstreetcorp

Contact Customer Support Department

·     me:  Hi, How much longer am I not going to be getting promos coupons and how much longer will my account stop from being block for a possible win again. I have deposited over $1500 all losses since I won in the last 1.5 months

·       

Gabriel

Hello!

Thank you for reaching out to us.

In order to provide you with better assistance and check your account, could you please provide the following information:

1. Your Username

2. Your E-mail address

3. The name of the casino where you are registered

Your cooperation in providing this information will help us serve you more efficiently.

·        

·       high country

·       I am at my limit of boring slot play along with no return to player.

2 minutes ago

·       

Gabriel

I apologize but at the time your account is not eligible for a bonus and coupons.

·       According to the records in our system since the account presents more withdrawals than deposits.

·       yes I won here that's gambling but I am being punished because I don't get what other players get and if I had more deposits than withdrawals you would say OH WELL That's gambling.. So I think your statement is unfair and proof that you can stop a player from winning again

 Gabriel

I apologize but I am unable to assist with that request.

I cannot proceed with activating coupons or crediting a bonus.

Is there anything else that I may assist you with?

yes close my account now

a minute ago

Gabriel

Let me transfer you to our Security department who can help you further.

One moment please.

·       

Christopher

Welcome to security department, allow me a moment while I read the previous conversation

 We have informed our management department so they can close your account, in the meantime we blocked your deposit options from our system. As soon as your accounts get closed, we will email you back to let you know.

·       Is there anything else I may assist you with? 

NO

Hello. 🙂

I'm sorry to say that...From what I see, you are not qualified for further bonuses because you've managed to withdraw more than you have ever deposited. So, to me, it truly sounds like you can win in this casino.

It has nothing to do with RTP, I'd say.

This approach is pretty common to me, bonuses mainly aim to bring new players to the casino or support those who have not been so lucky so far.

Even in this part, it seems you are out of both situations - frankly.

I suggest finding a casino with a well-designed & long-term loyalty program.

Have you come across any of this kind?

No . I had a few long term loyalty casinos but they went down or lost their good rating. I am running out of RTG choices lol.

Oh, I'm assuming finding a decent casino for US players is getting pretty complicated, right? 🙁

You know this is quite a common experience, and I understand that playing in a casino for a long time should give you the feeling that you truly belong there. What is the best way to make players feel welcome? Cool loyalty program or decent bonuses, I'd say.

On going issue still. I won an additional 2K on March 9. Today is the 14 business day and 19th day since my win. No movement in my account. Still says requested in the payout section.

I'm always thinking about whether I should congratulate you in the first place, because in my opinion, you manage to win something quite frequently, but on the other hand, it also seems, at least to me, that most of your withdrawals are very complicated from the casinos' side.

The Complaint Team is still at your disposal 🤞🤞

Thanks Radka. I will keep you updated!

Great! Meanwhile, have a nice weekend! 🙌

You too!

Update! We got movement. In Progress!...as of yesterday.

This time it took a month!

Great news. What exactly moved forward ? Did they approve your withdrawal ? 😀

Yes in progress

Fingers crossed 🤞, waiting for the good news from you.😉

Received my winnings. Time to take a break from them.

Great news for you and worse for casino I would say. 🙂

But I reckon you have valid reason for your break. Good luck in everything you will do. ☘️