Hexabet Casino - general discussion

If you want to discuss anything related to Hexabet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I just wanted to let you know that this casino does accept players from Austria.

Thank you for the information. We already included it in our review of this casino.

Did you want to play there?

I have not had any bad experiences with this casino.

Deposit without problems, verification without problems (if I remember correctly they also required additional proof of address), I also won and it was paid out in about 2 days.

I did not accept the bonus.

Hey, this text would also be quite useful in a user review. If you're interested you can write one, because it's quite nice information for other players as well. 

As far as verification is concerned, what was needed, just the basic documents? What payment method did you use for the withdrawal? 

Scam site HEXABET. I deposit 500€ .. bet some bets during sometime .. got to 840€ and they dont let me withdraw my money and banned me . What a waste of time and money. Dont fall for that scam . I am trying for weeks to get my money .. all DOCs was sent, account was fully verifyed ... a complete nightmare

Have they explained to you the reason, though? Were you accused of any violation, perhaps? 🤔

Value beting LOL .. so if Barcelona plays against a sub19 team and begin losing 0-1 .. if i bet "barcelona doble chance" , is considering a value bet, and a break of regulations???? LOL

Well, hard to say something solid, sounds like a way to prevent a certain betting strategy, which can also be considered as avoiding extra profitable bets. In my opinion, it is not very cool but quite common... Occasionally, the player's betting history also plays its part, I'd say.

Compared to the casino branch, I would say it sounds like an "irregular batting patterns" reason.

Sadly, we do not deal in sportsbetting here, so please consider that just my own opinion expressed without knowing the context of the situation.

I get you are not excited to be banned like that. Have you tried to discuss the matter on other forums, preferably focused on sports betting? Could be handy, just an idea.

IS there someone here who belong to HExabet organization?

Do you mean some sister casinos or something else?

No Reply from them yet .. total blackout from Hexabet part .. on my opinion = scam

Who did you ask for help please? Did you write to casino and you mean you don't have an answer from them?

Or did you contact some other authority?

Casino last email was :

Hexabet Casino's Risk Department has completed a detailed check of your account MENSAMUSA.

During the check of your game session the following project rules were found to be violated:

9.4 It is forbidden to engage in any Arbitrage Betting and Value Betting activities.

9.5 In the event of Arbitrage Betting and Value Betting player activity, HexaBet is entitled to void all bets, withhold and forfeit all money in the player's account, and terminate the player's account.

Due to a violation of rules, the amount of your winnings has been canceled and your account MENSAMUSA was closed without the right to reopen.

The casino is not responsible for opening a new account or for any losses you may incur after opening a new account. 

We reserve the right to terminate an account created in violation of these rules at any time.

This decision is final and cannot be changed.

they made some things up (just to keep my money) and since they do whatever they want .. i got scamed

Oh I see that the case is about sports betting, which is quite unfortunate because we are not dealing with something like that. 

But I'll try to give you some links that might help you, what do you think? 

You can find them here and try to start a complaint there and see if they can be of assistance to you:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/