Herake Casino - general discussion

If you want to discuss anything related to Herake Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Is VPN friendly ?

Hello. It looks like no, the casino is not VPN friendly. It is always best to confirm this kind of information with the support, as well. 😉

don't even think about registering here

SCAM!!!

there’s nothing even to discuss or understand....after the KYC check (where they asked me for a foreign passport instead of my usual one), they brazenly blocked the account and took my deposit....the account was in the red! I deposited more than I withdrew!

the casino didn’t even explain the reason.... just support wrote that their risk group decided to permanently block the account and seize the funds...

You probably have good cause to believe that the casino has treated you unfairly. Would you be willing to allow us to assist you in this matter? Have you even had a chance to play any games or place a sports wager, just to be sure?

You are aware that the risk team may have closed your account for a variety of reasons, but if you would like, you are welcome to file a complaint, and our dedicated team of professionals will look into the matter. This, in my opinion, is essential: to determining whether or not it was a fair call to close your account and void your balance.

Are you in? Simply use this link 👈to submit your complaint against the casino.

The point in these complaints is if the money still doesn’t come back to me...just wasting my time....I expressed the result of my experience with this SCAM casino and I think that smart people will think about it...they took my money without any reason, They didn’t even bother to write what rule I might have broken...they just decided to close the account!!

demanding a foreign passport is a separate type of cynicism!! don't accept a driver's license...is this an adequate casino?

I would close my eyes if they gave me the money....

Well, I do not think it is a waste of time to find out the reason for taking your money and hopefully receiving it afterwards.🤷‍♀️

Everyone can form their own opinion after reading your posts, but it is always better if this issue is explained and made clear to see what actually happened.

I believe that no casino would close the account of a player without any reason, and our complaint team would try to find that out if you decide to file a complaint.

I do not completely understand what they mean by "foreign passport," though.🤔 Could you maybe try to ask them? I believe that what they meant was an ordinary passport from your country, really.

Please let us know if you decide to get help from our complaint team; we'll wait for your reply.

They demanded an international passport...an ordinary passport from my country does not suit them!

Please check out with them if they meant that it needed to be in English. Because if it is only in your language, it will make sense to me why they asked for an international one. You can always have it translated, if there is no other alternative document you can provide.

Let us know, please, and whenever you find the time, reply to Nick in your complaint, as he needs some additional information there.

stay away SCAM alert....they close my account after a big win

Hello, did the casino give any more specific reason why they closed your account ? Did you play here with any bonus ? 

Could you please tell me more so I know if we can try to help you ? 

They said that I used vpn but I didn't

Because in the review in the site is writing accept players from cyprus.

If not accept the will not let me make an acc.

Is simply scamers nothing les nothing more

Okay, so if you've been accused of using a VPN and you say you haven't used one, then I'd recommend registering a complaint with us. Our team would try to find out what's going on and help if we can. VPN is not allowed either from what I've seen, so I'm curious how this would eventually be resolved if you're of the opposite opinion.

Are you gonna come with us then ?

If so, just tap on this link ⬅️