Hejgo Casino - general discussion

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Hello. I've made an account yesterday on this casino. After several tries of getting verrified. it didnt happend at first because they didnt accept my bank account since they needed something showing both name and account because of trustly deposit. Everything else got accepted. Then after the 4 time, it was finally the right document and i got fully verified. The live chat said that it was fine, and then i got the message that i was fully verified. Now today, I got another mail where the withdrawal got cancelled. I then tried to log in, and the it says that the account is blocked? After getting fully verified. I Dont' know if its because this is a very new casino, but i have never experinced anything like this before and i have played on over 20+ sites. My gmail on the account is lancythura@gmail.com and name is mads lykkegaard. This cant be true that i can deposit more than 200 euros and cant withdraw 125 euros. As you can see on the document uploaded, they are keep saying the same thing, but now the account is blocked. I need help, is this site really not trusted?

Hello, according to user reviews this problem is not bound to you only. Keep pushing through email, be persistent. If you feel like it, you can submit a complaint here: https://casino.guru/complaints

What is the latest reaction from the casino, please?



They are saying im verified and its being processed. The problem is, i cant log into my account, and earlier i got a message that the withdrawal was cancelled. They are saying the same over and over.

So did they explain you why they blocked your account?

They said that i have made self excluded myself from N1 license, but i dont freaking know why they didnt tell me before fully verified myself and deposited. Im getting my deposit for 110 euros back, so will only be loosing around 15 euros. dont want to argue with them that it doesnt make sense and that i shouldnt be allowed on the site in the first place. problem fixed after several hours and ive lost 15 euros from it

To me, it seems that they run an exact verification and user check only after a withdrawal request is placed. Something like: Feel free to deposit, it's your decision, after all... On the other hand, better 15€ than nothing I'd say.

Im back. Still havent received whats promised. They keep saying the same thing over and over again

Hello, I can see that the complaint team is waiting for your reaction. Would you please respond? Thank you.

Hello, can someone maybe share their experience with me? I made a big win on December 5th, after which I sent a withdrawal request. As of now my withdrawals are still not processed. I'm very worried about whether you would even pay out? And how long do I have to wait? Can someone help me further. I lost a lot of money recently, finally won and have to wait so long for a payout. I'm really disappointed! Thanks for the help. Le

Hi, I don't think a week is that long yet, as we give casinos 14 days to sort out the withdrawal process. However, have you tried asking the casino why it takes so long and what is the reason ? Do you already have a verified casino account ? 

I will wait for the answer.

I have written to customer support several times and have always received the same answer that my request will be forwarded to the finance department. The last payout was made on the same day, so I was worried. I have already fully verified my account. You have already transferred money to my bank account twice! Only this time with a large sum takes so long. Thanks for your answer. Lg

Hello, I'm here again. Now customer support doesn't answer me at all. I don't know what I have to do now. Can you tell me until when should I wait further? I wanted to get a lawyer. Lg. Le

Hi, you didn't withdraw any money with us as we are not a casino. 

However, if support is not responding and you still can't find out anything new, I feel that a complaint is in the air. If nothing changes in the next few days I recommend you to open it here on this link. 

I hope everything will be resolved and you will get your money. 

This casino will be permanently blacklisted!

First, they advertised themselves on the front page of google with a PAID ad as follows:

New completely Finnish casino!

25% cashback

100 free spins

No registration.

All 100% lies! Money to the game account, no promised free spins.

They also claimed that the ad is not theirs.. Juupa juu. Who else would pay Google for advertising but themselves.

Nothing to do with Finland, just an automatic translator in the chat.

I lost €2,200, which should get €550 cashback. Well, I won't get a cent because I had withdrawn a little before, so that is a permanent obstacle to any cashback. They interpret it as a winning player. So you are a winning player forever even if you lose a million.

NOTE! Even one euro (€1) is enough to permanently deny cashback!

Withdrawal is very difficult and it takes many days for the money to transfer..

I also won €100 in Pragmatic Play's daily drop competition, the winnings of which Pragmatic Play pays within 72 hours. The money was not received for more than a week. In the customer service, this also had to be twisted several times and hours went by in the chat -> we don't know what you are talking about, do you have any proof? 😂 Whoah whoah!

And yes, that registration was then mandatory according to the longest formula..

The selection of games is of an ok level, but the rtp of the games is the lowest possible caste!

Customer service sucks and you always have to wait a very long time before someone arrives on the lines. I didn't get an answer to any of my questions from them..

The site is very basic and you can't get anywhere without the chatbot's links. Like wallet and checkout. They are not on the site at all, but you can actually only access them via chat from the link! 😂

That such a casino is hejgo. I do not recommend to anyone!

Oh hey, I can see that's probably not the best experience based on what I've read. But I commend you for pointing out both the pros and cons. 

As for the cashback, I find it strange if it's like you describe. Obviously I would not be happy with that and would not play in such a casino. However, I wouldn't spend so much money to start with, but I would make a deposit first to check the casino. 

Anyway, do you have any ongoing problem in this casino that you need help with ? Or did you just want to express in general what you went through ? 🤔

Either way, I hope your next experience will only be better.