GratoWin Casino - general discussion

If you want to discuss anything related to GratoWin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Very unfair this casino received the registration bonus 35 reais I fulfilled the absurd Rollover, then it forces you to deposit and fulfill another absurd deposit Rollover just to make your withdrawal difficult, that is you have to buy 2 Rollover this is unfair for any player I I have already completed several Rollovers from several casinos, then I just deposited, moved my deposit and already withdrawn, but in this one they force you to fulfill another absurd Rollover I spent 1 day fulfilling the Rollover and they want me to deposit the minimum amount and complete another absurd Rollover , the attendant was super ignorant to me, saying the following sentence: you used casino money now deposit your money and use your money to fulfill the Rollover, If they don't want us players to use the money they give why release the bonus? All this to deposit and lose the entire balance I want my right I just want to deposit and withdraw what I won fulfilling the Rollover

Hello,

I can imagine that it feels harsh, but I find it quite common that in order to get winnings accumulated by using a no deposit bonus, the player must deposit first, and the wagering requirement can be applied to the deposit as well. It's for verification purposes mostly.

The question is what was the rollover applied to the bonus and the deposit?

You see, many players do not like no deposit bonuses or even bonuses in general because it brings lots of restrictions to your play hence not all bonuses are so good.

Hello, have you already withdrawn money from grandwin. Did they come to you?

Gratowin someone explain to me how it is possible for a casino of this size to have a monthly withdrawal limit of 500 EUR ??? How absurd is this?

at the moment my real balance is 3000 eur and I can't withdraw it, that is, I had to spend 30,000 eur to get enough loyalty points to be able to withdraw more than 500 eur. Can someone please verify this license? It is impossible for this procedure to be admissible!

I think that the authority would not be concerned about the limits. Well, honestly - limits are among the first things you should check while registering in a new casino. I bet you didn't check earlier, right? 🙁

Hello,

I would look at the user reviews, but it seems that this casino is not very popular.

Is something wrong with your selection? Any complications?

Right. Neither the authorities nor you.

At this point you're wrong. I checked your complaint and found an internal note mentioning too high rating - or rather a safety index compared to the actual limits. We do care, actually...

I hope the complaint will satisfy you. 🤞

Only a sucker, an idiot, plays in this casino,

force people to spend the money so they can withdraw it later,

They force the guys to spend thousands of euros in order to be able to raise 500.

Don't be stupid, play another one.

This casino is so stupid, that it should be noted... I had a payment of 16 eur, the guys have been checking for 4 days, they don't pay the miserable 16 eur, and I have more money to withdraw and they don't consider any other amount for withdrawal because they haven't paid the first one yet, unbelievable, but imagine if they do this with 16 eur I imagine if it were 16000,

I think we are all interested in knowing how this casino forces players to spend money. Can you help out with this part, please? Because knowledge works as a safety belt in such situations.

I also found the amount of 16€ quite intriguing. I would expect a minimal amount to prevent avoidable fees. 😉

be careful Gratowin is a site that does not guarantee the money won, by taking advantage of infringements of the rules it does not pay the winnings, committing a very serious crime of embezzlement punishable by imprisonment

May I ask, whether you had this kind of experience yourself at this casino, please? Is it something we could help you with, perhaps? Let us know some more details and we will try to somehow fix this issue of yours.

yes as I already wrote. I signed up my mother for roulette with all the original data but when it was time to collect 550 euros won with my deposit of only 20 euros and after (hours and hours of playing) they canceled my profile and winnings claiming that another profile was open with a different email on the same site when in reality the 20 euro deposit had been taken from me with my card because my mother doesn't have a credit card and I was playing on the same site with the same card. Let's unite for common action against these dirty Venezuelan scammers. If they were honest they would delete the profile and refund me at least half of the winnings

BEWARE DO NOT PLAY ON GRATOWIN AND PLAY ORO THEY DO NOT PAY THE WINNINGS, THEY USE A THOUSAND EXCUSES

BEWARE THEY DO NOT PAY THE WINNINGS ON GRATOWIN and PLAYORO are in Curasao in Venezuela and know that it is difficult to prosecute them judicially

let's unite for a Class Action against these scammers who are strong because they are based in Venezuela

Hello there. The case you have described is nothing unusual, to tell you the truth. In most of the online casinos it is strictly prohibited to play with an account of someone else, as you said you have signed your mother. Even to use a third party payments is not allowed and it should be stated in the terms of every casino. So, unfortunately, in your case the casino the casino hasn't done anything wrong, actually and we can not offer you any kind of help here. It really is a violation of the casinos rules. Please try to avoid such a thing next time and always read the terms before depositing, to avoid issues like this.

Have the casino offered you back the deposit, if I may ask?

they took 550 euros you call this normal. it's my mother's money won while gambling, they have no right to keep the money because it's no longer theirs, do you call it normal? at that point you make a regulation that they can steal our winnings as they want. It's easy to pay back the 20 euros my mother started playing with.

Hi, I signed up my mother for Gratowin but my mother didn't have a debit card so I put my own one. These scoundrels wrote that I violated the rules and for their benefit they stole all the money won by my mother in hours and hours of gaming for the total sum of 550 euros won for a deposit of only 20 euros. It's okay to delete the profile but you have to give me back the money I won because my mother won it by playing and without a bonus. A mass of scammers, what can I do to get my money back?