Golden Star Casino - general discussion

If you want to discuss anything related to Golden Star Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

The website design is very successful and beautiful

The menu is very manageable and easy to use, I am really convinced and can only recommend it

You don’t always win but unfortunately you can’t control that

Otherwise, the support could be improved a bit because you can't always reach them 24/7

It is nice that you like to play there, even though they might get better, of course.

What games do you like the most, and have you had any experience with the withdrawals?

Hello, I wanted to withdraw my money and had to upload all my documents, which I did. Then they told me I had to upload a bank statement where they could see my name, address and account number. I did that and every time the withdrawal is rejected. In the chat they keep telling me I have to upload my bank details with my name and address. Which I have done 100 times. I don't know how to proceed. Regards

Hi, did the casino tell you what they specifically see as a problem with what you're sending when you say it contains all the information they want from you?

How long have you been trying to verify? 

If you don't know what to send and the casino doesn't give you any other option, then you can file a complaint with us if you are interested. 

Our team would look into the situation and help you if possible.

What do you think?

I was told what documents I should upload and that's what I did. Since Friday I've been uploading documents and writing in the chat to understand what else they need. But to be honest I feel like they're trying to string me along.

How can I submit the complaint?

I see, you file a complaint by clicking on the link in the previous reply (green letters) and there you describe the situation and specify which casino it is. If there is a problem, I will try to help.

The page cannot be loaded, is there another option?

Can you try please one more time?

Click here 👈

If it doesn't work, just click on complaints on the top of the bar and you should find everything that you need.

Also you can try to clear you cookies, change browser or device.

Golden Star Casino is a great casino. There are a lot of games to choose from, a suitable deposit method for everyone, and the customer service is friendly and helpful.

I can only recommend Golden Casino 👍🏼

This is really nice to hear.

Would you like to tell us more about your experience, though?

How did the customer service help you, for example? Did you experience some kind of issue?

What about withdrawals? Have you gone through this already or not yet?

We appreciate all of this information.

What else can I say about my experiences? I thought I had mentioned everything important.

It's a great casino with all sorts of games and, as mentioned, with deposit options, so there's definitely a deposit method for everyone. And no, there were no problems with the casino or anything else. It was just about a bonus offer when I contacted customer service, but they were quick to respond and very friendly and helpful. And what kind of withdrawal symptoms am I supposed to have?

And if I have now explained everything they wanted to know, will my post be published?

Thank you for coming back to us.

It is just nice for everyone here on our forum to read more details whenever someone writes about how good a casino is, you know. That is why I asked for more details from you.

With the withdrawal, I actually meant if you have experienced any already or not yet. Just to know what it was like and so.

You have mentioned that you felt motivated to write your user review, so I will ask you straight, if you don't mind, how did you feel motivated? Did they offer any bonus to you for it, perhaps?🤔

I haven't experienced withdrawal yet...I'm at work, I still have all day to gamble if that's what you mean and NO, I wasn't offered a bonus directly for it, I read in the offers at Golden Star Casino that I can rate it and I can't even tell you now whether there would be a bonus if I did it.

I actually thought that you could rate the casino you like to play at every now and then and not be labeled as a gambling addict.

I don't care whether they make the post public or not...it was the last time I rated something here anyway.

You surely rate any casino you like or dislike; no problem at all.

This is a forum though, and we like to communicate with our users regarding their experience, and that is why I just asked all the questions, to learn something more from you.

So, it is completely up to you how you want to take it. Anyway, thanks for coming.

The game selection is fantastic, and I enjoyed the variety. While payouts sometimes take a little longer, I'm hoping for a lucky streak soon.

Hello,

It is interesting to see you find this thread with such ease.

We are currently monitoring incoming user reviews submitted on this casino, because it appears the casino has been motivating players to leave positive feedback and perhaps even demanding proof of the review. Have you encountered something like that, please?

The game selection is fantastic, and I enjoyed the variety. While payouts sometimes take a little longer, I'm hoping for a lucky streak soon.

Well, this is just a copy-paste of your previous post, as I can see.

What about Radka's question, though? Could you perhaps tell us something to that?