Golden Pokies Casino - general discussion

If you want to discuss anything related to Golden Pokies Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Does anyone know what regulator golden pokies use? I’m having issues receiving my payout even after they "processed" it, they keep telling me to wait 5 more days after waiting for almost a month now, please any help would be great

Sorry to say that, but should really learn to check the casino review first (the easiest way is to click the green hypertext):

https://casino.guru/golden-pokies-casino-review

The casino was given a bad reputation, plus operates without an official license 🙁.

So, if the casino decides to ignore your withdrawal, you're done. No authority to turn to, I'm afraid.

Let's see whether the casino responds to the complaint!

Iv been with this casino for years and never had an issue….till now

by far iv had issues but nothing like this

After been a VIP for Golden Pokies for money than 3 years

VIP status removed after winning approx 10k

Now going to 11 days

first payment of 5 not yet processed

cannot process the amount left

withdrawal maximum reduced to $200

same thing happened with House Pokies they kept my winnings for over 30 days.

this casino is very usual and yet it was better than the other sister companies

Has the VIP status any relation to the total amount of your deposits? As far as I know, this is the most usual model, so when players win a bit more, they don't need to deposit for some time, and then the VIP level drops lower.

Anyway, does it mean you've been waiting for a withdrawal for 11 days at Golden Pokies Casino?

Not sure whether I understood correctly 🤔.

I don’t get it. I have been playing frequently. That’s what do

what does winning big has do with removing the VIP status

I have been communicating with them about my pending withdrawals. Only to find that my status was removed

is supposed to be like that when they is a pending case

The VIP status is changing and going up whenever you make a deposit. So whenever you do not make any deposits for a long time, your VIP status will go back down.

In your complaint Kristina has already informed you that they need to wait 14 days before they can intervene, so until then, there is nothing much to do, unfortunately, just to wait, what they will be able to find out about this delay in your withdrawal. Please share any relevant information from the casino if you get any updates.

No worries

I do not want to be too demanding, but I was just curious about how this casino's VIP status actually operates. Were we close, at least?

Still, good luck with the withdrawal!

VIP allows to get free games every often.

minimum I used to get every 3 starts from $15 up $200

i managed to get my first payment

im was waiting for other payments

they are a bit slower

I hope I will get soon

I don’t I need to pursue with compliant - unless they delay my payment

Yes this is reasonable, but the 14 days mentioned are always valid. 

Nevertheless, you did not get any reason for either the withdrawal limit or the VIP cancellation ? I am wondering if it happened if you won more money and you are in the plus but that is just my guess. How long did it take you to get your first withdrawal ? 

nearly 12 business days

their sites says 5 days if less than 5k

Well, sounds like this casino is not particularly quick at handling outgoing payments... That's always so annoying. Anyway, what about the VIP status update, Jaro has mentioned earlier? Any tips?

I'm amazed at how often these days players mention their VIP status has decreased and limits have fallen down. 🤔

The good thing with casino is that they have offering higher promotion options like 200% bonus

the wagering was higher

that you will spend 12 hours trying to clear it.

Their process is low for huge withdrawal amounts

they don’t anyone to win.

So have you received any more money from the casino by now?

not yet

Thank you for the update. We'll wait here for the news.