Golden Park Casino - general discussion

If you want to discuss anything related to Golden Park Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

FIRST CLASS THIEVES. THEY STEAL YOUR MONEY

I have tried a lot of licensed bookies in Spain, and by far, Goldenpark are the only ones that literally steal your money.

Not only are they limiting your bets to the minimum amount that you win something (at the time I won a couple of hundred, I was limited to €2), they also don't let you withdraw!!

They have been holding me back for months for more than €1,300 even though I have verified everything they have asked me for! ID, selfie with ID, electricity bills, telephone bills, etc., everything, everything, everything!!

Now they tell me that I depend on a third person because they have made up a story that they have seen some kind of relationship with another account, when I have nothing to do with it! I just registered, logged in and nothing else! They tell me that if the other person does not send the documents (something that they are totally making up as an excuse) my money will be held indefinitely.

They don't give me any data, information or anything, just the same email: "until the other person sends the documentation we will hold your money," and I can go on like this until the year 2050.

They are real scammers. I have never experienced anything like this in any bookie in Spain and I am registered with quite a few.

SHAMELESS

Hi, I see that the biggest problem the casino sees is that they suspect multiple accounts. This is a common violation of casino rules, so I understand that they are probably trying to find out as much as possible. 

But to hold on to your money for months and not find out anything is pretty sad. 

In this case, I would recommend filing a complaint with us when you say that you are not aware that you have any other accounts and that the casino is at fault according to you. 

If you are interested just click on this link and describe your situation. 

What do you think, will you go for it?

I already did it yesterday, thanks

Great, so I hope it will be possible to help you and everything will be sorted out. 

If you have any news, please let us know. ☘️

Hello, my experience with Goldenpark is quite disappointing. I deposited an amount on Friday and won €2,500. After sending them a photo of the card, a selfie with my ID, work history and a telephone bill, they are giving me the runaround so they don't pay me, I think. Now they don't even answer me. I don't know what to do.

Hello.

May I ask if you have any information regarding the verification process in your account, though?

For example, if it is pending or something like that. 🤔

I believe that they are checking all the documents you have sent to them, and hopefully soon they will inform you if everything is okay and you are able to withdraw.

Please inform us if you have any updates regarding the verification process and check for any emails also in your spam folder. Sometimes these kinds of messages can finish there, you know.