GoldBet Casino IT - general discussion (page 3)

I explained the situation in detail to your complaints department this morning and simply hope to find a solution. It seems strange to me that €160 was paid out directly within a few minutes, but then a payment of €290 appears to be a duplicate. If €160 was paid out, I assume it was legitimate; otherwise, in my opinion, this payment should not have been made if it wasn't legitimate.

LG

Good morning, Golbet Casino.IT, as you can imagine, is an Italian site, therefore, to be able to play in Italy, you need the tax code. If they don't pay you, surely, you are playing on similar sites, Goldbet.it, here in Italy pays, I would like to point out that I DO NOT play with bonuses!!

Well, from what I’ve read, you created another account. If you had a problem with the first one, what was the issue? Why didn’t you contact the casino to say there was a problem with that account and something wasn’t right? This is exactly what you should never do, no matter what the issue is, unless the casino specifically tells you to open another account.

I don’t think you’ll get another withdrawal that way, but we’ll see what our team says. The fact that they paid you once might actually be a win for you, because if you opened another account on your own, you shouldn’t have received that payment either. The casino probably wasn’t careful enough and only found out during the second withdrawal.🤷‍♂️

It's still strange that it's supposedly only being noticed now, and I myself had no problems with the account and withdrawals last year.

So, when did you create that second account? The casino doesn't always have to monitor your entire account or run a check. On the other hand, they can do it at any time. So, when they notice it is basically up to them.

Also I asked some questions to clarify this situation.

If you would be so kind, can you please answer them?

I'm not holding out much hope anyway, but I would like it explained objectively and understandably that the casino is in the right and that I am not entitled to the money 🤷‍♀️ and this continuous winning streak was also very noticeable, as if it had been pre-programmed to win a lot of money in a short time and that this is the casino's real problem.

I can't tell you exactly when it was created; the profile doesn't show when it was opened, nor does it show the first name, last name, or address.

I can't find this data in my game account 🤔

When I see the many other complaints/reviews where people have the same problem with goldbet.com, it's probably not a coincidence and likely a common tactic of the casino; it doesn't seem reputable.