Goldbet Casino - general discussion (page 7)

This casino is as good as it is bad.

Good bonus without any deposit but sometimes bonus systems does not work well. And this was not the first problem of this type.

I had a 50 free spins. Played it an received a 25€ wager. If completed I'd receive 5€ cash, the maximum despite the earnings during the wager.

Miraculously I only received 0,85€.

Talked with the support and only received bot messages. If they are human, the only read parts of my answer and answer my with a knowledge base script, like they are telling me I know nothing, or I don't understand wager rules, etc.

Hello, this is one of those situations that can sometimes cause problems. If you and your partner are playing from the same household and using the same IP address, the casino may link the accounts or flag them for further checks.

That alone doesn’t necessarily mean that any rule was broken, though. Things like whether you use separate devices, your own payment methods, and whether both of you can verify your identities with your own documents can all be relevant.

So, could you tell me whether you and your partner play on the same device, or does each of you use your own?

I’m sorry to hear they apparently calculated the maximum amount incorrectly. Situations involving bonuses can be a bit difficult to assess, as a lot depends on the specific bonus terms and conditions.

What I find most disappointing here is the communication. I’d also want a clear explanation of why this happened. If you’re only getting responses from an AI bot, that certainly doesn’t make the situation any easier.

If you received any message from the casino, even if it looks like a generic or scripted response, feel free to share it here together with the details of the bonus you used. We can take a look and see whether their explanation and the bonus conditions make sense.