Goldbet Casino - general discussion (page 7)

This casino is as good as it is bad.

Good bonus without any deposit but sometimes bonus systems does not work well. And this was not the first problem of this type.

I had a 50 free spins. Played it an received a 25€ wager. If completed I'd receive 5€ cash, the maximum despite the earnings during the wager.

Miraculously I only received 0,85€.

Talked with the support and only received bot messages. If they are human, the only read parts of my answer and answer my with a knowledge base script, like they are telling me I know nothing, or I don't understand wager rules, etc.

Hello, this is one of those situations that can sometimes cause problems. If you and your partner are playing from the same household and using the same IP address, the casino may link the accounts or flag them for further checks.

That alone doesn’t necessarily mean that any rule was broken, though. Things like whether you use separate devices, your own payment methods, and whether both of you can verify your identities with your own documents can all be relevant.

So, could you tell me whether you and your partner play on the same device, or does each of you use your own?

I’m sorry to hear they apparently calculated the maximum amount incorrectly. Situations involving bonuses can be a bit difficult to assess, as a lot depends on the specific bonus terms and conditions.

What I find most disappointing here is the communication. I’d also want a clear explanation of why this happened. If you’re only getting responses from an AI bot, that certainly doesn’t make the situation any easier.

If you received any message from the casino, even if it looks like a generic or scripted response, feel free to share it here together with the details of the bonus you used. We can take a look and see whether their explanation and the bonus conditions make sense.

I have a problem that the customer service wrote that as soon as the first deposit is made to my account, there will be no problem from then on, nevertheless the deposit was made, I won a small amount from the amount that I wanted to pay out, after the payment they immediately banned my account, with the excuse of suspicion of duplication, and they do not respond to any emails, I have already filed a complaint against them because they want to take nearly 50,000 FT from me that I won legally!!

Hello, in that case, you did the right thing if you believe you didn’t violate any rules.

Regarding the alleged duplicate account, is it possible that you had an account at this casino a long time ago and simply forgot about it? Also, does anyone else from your household play at the same casino, or could someone be using the same IP address or device?

These are some of the factors casinos often look at when they suspect linked or duplicate accounts and use that as a reason for blocking an account or withholding funds. Of course, none of these factors alone necessarily proves that you broke the rules, but they could be relevant to understanding what the casino is relying on.

There was a forgotten registration a long time ago, but we discussed it with customer service, they asked which account I wanted to keep, all the others would be blocked to avoid possible duplication, they gave me instructions that I followed step by step, I initiated a deposit from the primary account to avoid possible duplication, from that amount I won this nearly 50,000 FT, and as soon as I initiated the withdrawal they banned my account due to suspicion of "duplication", from then on customer service almost never contacts me, or even then they only send the template text, which is why I wrote the complaint letter against them here.

If the casino was aware of the previous account and had already deleted it, then based on what you’ve described, I can understand why you’re questioning their decision now. The way they handled it doesn’t seem very clear to me either.

I hope you still have some screenshots, emails, or chat transcripts showing that previous conversation with the casino. I think this could be very relevant for our team when reviewing the situation.

Hopefully, everything can be clarified and the case can be resolved.

Dear Veronika,

Thank you for your understanding and support.

I have already attached the relevant email screenshots to this complaint, including the message from Anna (Head of Support) where she explicitly instructed me to deposit into the primary account to resolve the issue.

If you need me to re-upload any of these screenshots or provide additional unredacted copies/email files, please let me know and I will happily provide them right away.

Best regards,

Lacessz

I assume this was meant for your complaint, right? Did you post it there for Veronika?

Veronika isn’t on the forum, so if the information is intended for her, it’s best to add it directly to your complaint.

Yes, I intended it for him—sorry about that.

Everything good. 🙂

Cool casino, good promotions and slot machines

Complaint about GoldBet Casino – Ignoring VIP Gold Player and Withholding Withdrawals

Good morning,

I am contacting you to ask for help and file an official complaint against the GoldBet online casino.

I am an active player at this casino and have reached the high VIP status "Gold". However, the casino treats me completely unprofessionally. I currently have an active withdrawal request at the casino, which the casino has not yet processed and the money has not been paid out to me.

The biggest problem, however, is the absolute lack of communication from the casino. As a VIP Gold player, I should be entitled to premium support, but the reality is that customer support and my VIP manager are completely ignoring me everywhere. My emails go unanswered and I don't get any concrete information on the live chat.

My account is fully verified (KYC process has been successful in the past), so there is no legitimate reason for the payment delay and ignoring my messages.

Here are my account details:

Casino username: [Sara123]

Registered email: [ vanessa16631@gmail.com ]

Amount I am waiting to withdraw: [1000czk]

Selection entry date: [28.8.2026]

Many thanks in advance to the Casino Guru team for reviewing my case and helping to resolve this situation.

Hello Vanessa166, first of all, please lodge the complaint through this link 👈

My colleagues will then take care of the rest. Im not sure whether I understood the details, but it's best to know that casinos have 14 full days to resolve delays without my colleagues stepping in. One way or another, the casino review is not very convincing so I hope there is a way to help you. Did you see that by the way?

https://casino.guru/goldbet-gg-casino-review 👈

It suggests that this casino has ignored more than 50 complaints so far. 😔

Hi, I created an account on Goldbet8, played, and made a deposit—everything went fine. But now I’ve been trying to complete the KYC verification so I can withdraw my money. I’ve been waiting since August 30, and the KYC verification just won’t go through. I try to contact support and always get the same response—they say I’m on a waiting list and to be patient, but it’s been 5 days now and I still can’t get this verification approved.

Hello there. That's not a very positive experience, right? Well, if you are actually on the waiting list, I guess they will eventually proceed to resolving the KYC. It would be more pleasant having a concrete date, though I guess that's the nature of being on such a list. Perhaps they just do not have more details now.

What do you think?

I don’t think I’ve lost hope yet, but I’ve played at many casinos, and this is the first time this has happened to me—even though the casino itself says verification takes an average of 30 seconds to 1 minute. But I’ll keep waiting to see if it gets resolved; let’s hope it has a happy ending. From what I’ve read, you’ve also had trouble getting in touch with this casino, but I’ve also seen people who’ve managed to resolve their issues—we’ll see. Their support seems automated; they always give the same response. Thanks.

I think I understand that, and I agree that things with this casino may seem a bit confusing. Just as you said, some players were paid, so it's too early to expect the worst, I guess.

Generally speaking, though, it makes sense that it doesn't feel very convincing given all the automated responses and delays.