Goldbet Casino - general discussion (page 3)

Hello goldbet the best casino so far 💸😍😍

And what's the best thing about it? 😀

Lately, as you can see, players have been coming here with the same opinions, where they only praise the casino and can't even say why.

Strange, isn't it? 😀

Good casino.

Tell us more about your experience. We surely would like to hear it.

How long have you been playing at this casino?

Did you have any nice wins?

What about the support? How fast are the withdrawals?

Hi, I’m Silver I (Level 56). I lost R1.2M net in one night. Since my cashback rate shows 6%, can you confirm if I’ll receive 6% (R72,000) on that full amount?

to confirm i lost 1.2m ZAR in one night

I believe that this question should go to the support of the casino. Only they can give you the right answer.

Have you contacted them already?

Hi everyone,

I wanted to share my experience with Goldbet.io, which recently closed my verified account for alleged "duplicate account" reasons — despite successful KYC approval and having only one account. My withdrawal request of around €2,900 was declined without any proof or explanation.

I already submitted a formal complaint through Casino Guru, which remains unresolved because the casino never responded:

My complaint on Casino Guru

My detailed review (with evidence attached) is also published on Trustpilot:

Trustpilot Review

Hopefully this helps others be cautious before depositing. If the casino re-opens communication or resolves the issue, I’ll gladly update this post.

Miroslav

We would also be happy if they replied to our team and tried to resolve the issue in your complaint.

Unfortunately, if a casino is not willing to communicate, we are unable to move forward. 🤷‍♀️

I hope that our users will read your post so they are aware of what is happening at this casino.

Is the site down?

Hi, from what I've seen, yes, I can't access it either. Why are you asking? I hope you don't have any money in there.

Has anyone received financial support from the government? If the amount is larger?

Hi, I don't really understand the question. Perhaps you could explain what you mean a little more clearly? Why should the government get involved in such matters? Do you mean that the casino didn't pay you and you're asking if the government helps people who haven't received their money in some way?

Doesn't it help then? What is this shit for anyway?

I don't understand what you're talking about. 

I was blocked at Goldbet after requesting a withdrawal of €65.

The casino says I have a duplicate account, but it's not true. The other account they mention belongs to someone else in my household with a completely different name and details.

I used a €10 bonus which turned into €10 in real money after reaching €50. Then I played and won €65. When I asked for a withdrawal, my account was immediately blocked.

I asked support for an explanation and so far they haven't provided proof of the alleged duplicate account.

I would like the casino to review the decision and pay the legitimate balance.

Hello, unfortunately, this is a common issue that players often aren’t aware of. Almost every casino’s terms and conditions state that only one account is allowed per household or IP address; otherwise, it’s considered a duplicate account.

Were you playing on the same device or not? 

I have always played on the same device, I have never created another account on this device, I am sad to know that they have banned me without me really doing anything wrong, I have always trusted this casino because I had already made withdrawals and they fell normal without problems, but now I have made a withdrawal of 65€ which is almost nothing and they have banned me so they don't pay me, I felt very embarrassed by that, I ask you please if you can deposit the 65€ in my bank account so that I can move on and not have disappointments with your casino, thank you

My question was actually whether you were playing on the same device as the person you share a household with? Did you use your own payment method to make a deposit at the casino? Did the person living with you also use their own payment method?