GGBet Casino - general discussion (page 9)

Ggbet is holding my payment since day

21-05-2023

it was always paid immediately.

the site is very strange a lot of updates and delaying the payment I want a solution

Hello.

Well, according to your previous experience, I'd say you should give it some time. It worked well in the past, as you said.

Sadly, we won't solve it now and here. Only the casino can provide a solution, I'm afraid. Are you still in touch with the support, please?

Let us know how it goes!

Yes! I still have contact with support. according to him, the value is with the provider

That's good!

Do I assume correctly, the game provider you mentioned is responsible for paying the winnings? 🤔

Have you participated in some tournaments, perhaps?

Or, maybe the casino now investigates the game or your gameplay with this game provider?

Just want to ensure I fully understand.

Thank you!

Here is the message from ggbet support via email

Hello!

Dear customer, regarding your withdrawal. According to the information we received from the Finance Department, the payment is being processed by the provider. Such transactions are normally processed quickly, but unfortunately processing may take longer depending on various reasons beyond our control. On our side, the withdrawal transaction was successfully processed within the standard timeframe, after which the transaction funds were sent for further processing. We are currently unable to affect the processing time for this payment. Wait until the payment is completed. We apologize for any inconvenience.

Sincerely, Tommy

The GG.BET team

If you have any questions, send us a message through the online chat or send us an email to support@gg.bet . Alternatively, you can call +44 (203) 769-19-62 .

Hello, and thanks for the email!

I believe I fully understand now. So, this provider is a 3rd party company handling all financial transactions for the casino. Once the withdrawal is approved on the casino's side, the payment provider handles the rest = sends the money.

It may cause some delay, on the other hand, it is still in the casino's best interest to ensure you get the money as soon as possible, or at least it should be the primary concern. 🤔

Informed that the payment was made.

The attendant asked the provider to cancel the payment and the valid returned the ggbet account. I made a new withdrawal request and everything was resolved

Who won the money?

elenahuayre0 i received the amount from the casino

Another good news today! That's good to know. Thank you for sharing. 🙂

greetings, I have to contact you with ggbet experience. I waited 20 days for the payment, I successfully verified the order in 1.2 days and since I set 600 euros for the payment, I have a problem with them, it's waiting.

for the first time, I set up two payments of 400 and 200 and waited until a certain deadline and they started to chat and email to advise how they put the payment, but it is not up to them, but to the company that makes the payment. I also waited a few days, maybe he would go to bed after that, and then they said again that the best solution is to cancel the payment and schedule a new one again, as I did.

and of course again the specified time passed and the payment deadline passed where I made 3 payments of 200 euros each so that the transactions would be processed quickly and again the payment deadline passed and again I'm waiting and getting annoyed, and again they with the same story as they should be patient, as it is not up to them and as it is all up to the company that performs the transaction, and again they advise me to cancel these payments and schedule new ones which is pointless, that is what I told them in the email that they can do this indefinitely and write to me if they don't try to solve my problem.

I honestly don't know what to do anymore and who to turn to for my money. Can you help me and direct me to the right address. Thanks & Regards

Hey there. Well, sorry to hear this. It actually seems like when a payment provider (the company that handles all transactions) might face some issues, but more importantly, the way I see it the casino struggles to advise.

How many times in total have you canceled the withdrawal attempts? When did you submit the first? I'm asking to figure out the timeline.

Let me know if you can. I wan to help you out.

Thank you for trying to meet me and help me. For the first time, I set it up for payment on June 8th, and then, after correspondence with ggbet and consultations, it set it up for payment again on June 21st. and now, after everything, they offer me the same request again, where I tell them that I don't want it, because it would go on endlessly that I would set up and cancel the payment and I would never see my money. Honestly, I am starting to lose all hope and believe less and less that I will get my money.

Today I wrote to them again and they always tell me the same story that I should be patient and wait for the money. hmm

It's too early to lose hope!

The best you can do at the moment is to submit a complaint against the casino, here on our website.

Don't worry - it is free.

Read this guide to get more familiar with all the necessary steps:

https://casino.guru/complaint-resolution-instructions

Once you're ready, proceed to submit one right here:

https://casino.guru/complaints/create

In case you need some advice or struggle, reply to me - ok?

Just to let you know that I was so pissed off today, waiting for a payment to my account from gg.bet, I go to my profile on gg.bet and see money returned to my account, I sent them so many emails, so many correspondences with operators on chat, so many nervousness, lost time, for them to cool me down and answer in this way, I will show the photo. I decided to fill it in for a complaint, so what happens - it happens, but I think I was cheated for 600 euros like no one else before.

Well, you sound quite upset, but have you tried to submit the complaint again? I would certainly do that. I also appreciate the casino explained the technical issue so openly. Frankly, chat operators are not able to explain technical issues. I know it sucks, but I guess the casino must solve the problem first.

I suspect the issue concerns its 3rd party payment provider, in such a situation, the casino is in the same situation as you are now. Anyway, have you ever heard about the fact, that most casinos hire those 3rd party providers to cover all transactions? Casinos usually don't get involved at all...

Hi, I deposited $100USD into my GGBET on 7th July 2023, it has been deducted from my bank account but in GGBET website it appears rejected. Already emailed them and they just keep saying please wait. Anyone experienced this kind of problem before? Is this very common? This is the reference: 8082fb89-4cac-4ebc-be25-9dde60f27331

Thanks!

Hello.

I believe the best thing to do is to ask the support. I would also ask your payment provider just to verify everything was processed without an issue on its side.

Can you try that?

Also, feel free to browse the complaint section here - if any player has ever submitted a complaint about a similar or the same issue, you should find it there.

Greetings, GGBET is withholding my payment since 07-29-2023 and they do not give me any solution until today with the payment delays, the support does not give the answers or the corresponding help, really disappointed with this page.

It seems there are others also waiting for delayed payment. I wonder what this is about. 🤔

Make sure to stay in touch here.