Hello Romi,
Thanks for your reply. I stated that I was experiencing financial difficulties and had a gambling problem as the reason. I've had my account closed on every other site without any problems! Sometimes even without contacting support.
Only with Genieplay I can't do this!
I understand, and if you'd like our complaint team to help you and intervene in this case, please file a complaint here.
We will surely do everything possible to get it solved.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
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