Gangsta Casino - general discussion (page 4)

Write an email to the resolver who handled your complaint with a request to reopen it.

You've already been waiting quite a long time, and I think you did yourself a disservice by leaving the complaint unanswered.

So try to reopen it, and if there's a problem, let me know.

Hello casinoguru!

Maybe it is time for a downgrade in score. I now have been waiting 4 weeks for payment and they just dont respond or pay! I just read through this thread and I see dozens of same complaint.

Can we get a little help here?

Thank you!

Hello, that's a long time to wait for your money. Did the casino tell you why you didn't receive anything, or did they not say a word to you for the whole month?

In that case, I would file a complaint with us, and I believe we will be able to find out something or resolve the issue.

What do you think?

Jaro, the point is that this casino hasn't paid out at all for months and keeps coming up with new excuses for why it won't. Have you taken a look at this discussion thread?

Every single positive review for this casino is from users who registered on the same day and left a positive review with standardized phrases. So it's very likely all fake. This casino is cheating its customers, and yet they're advertising it to your users with such positive reviews.

I saw this thread. That's why it's good to file a complaint. Since the beginning of the year, four have been filed, two of which the players have stopped responding to. The casino does not have a single unresolved complaint. So if there are players here who have a problem, they can always contact us. It is important to do so when they have such issues. 

As for user reviews, we monitor them closely. Lately, they have been more bad than good, and the ones you are talking about are from 11 months ago. But we will definitely look into it, it's not like we can't miss anything. Sometimes it only becomes apparent later and is not so clear at first glance. So if something is wrong, user reviews that are not honest will be deleted.

Gangsta casino i still on of the worst casino's.

Customer service is terrible and not there to help you.

They not pay out, everyday the same excuses. Give us more time, we have to withdrawal everything by hand, when there are a lot of withdrawal it can take some longer. Please contact kyc@gangsta.casino for more information about your case.

When you mail them, no respond at all.

To all, do not play at this casino! They are scammers!

Already wait 10 days for only 450 euro withdrawal!

Oh, 10 days for 450 euros... I feel it would be inappropriate to add anything to this, since you described your experience very well, and you have every right to be disappointed.

I appreciate the update, though I'm sorry to see things have not improved much for you.

Should we stay in touch to see when you will have the money, please?

Yes of course, we stay in touch.

Update, still no money send but update (copy/paste) email:

Dear Mark,

We sincerely apologize for the continued delay with your withdrawal and for the inconvenience this situation has caused.

We understand your concerns and regret that you have had to wait longer than expected to receive your funds.

We have once again contacted our Financial Department to clarify the reasons for the delay and requested that your withdrawal be given additional attention. We will make every effort to expedite the processing and complete your payment as soon as possible.

Please be assured that we are actively working to resolve the current delays and ensure that outstanding withdrawals are processed as quickly as possible.

We sincerely appreciate your patience and understanding throughout this process. Once again, please accept our apologies for the extended waiting time and any inconvenience caused.

Best regards,KYC DepartmentGangsta Casino

Great, thank you.

I guess we can agree that the email sounds nice and polite, but there are still no signs of the money, which is still the most pressing part. At least it seems it's "just" a pure delay on the casino's side, but I guess it's not a big comfort anyway. Well, we have to be patient, I'm afraid.

New update, still waiting for the money. Same excuses from the servicedesk

Oh no. That's truly disappointing, I must say.

In other words, despite professional apologies, it's not very obvious why you have to keep waiting. Is that so?

How about lodging a complaint request regarding delayed payment? It's a free feature that includes sending "a different form of reminder" to the casino contact.

Would you be interested in details?

Yes thats true, a lot of apologies but no action.

A lodging a complaint request is a good idee, but how i do that?

Because still waiting for the money.

Regards

Let's hope it's all a temporary problem.

Lodging the complaint is quite easy. I recommend putting together all the facts you posted here on the forum to describe how you have been waiting and what has happened thus far. You can include the associated email from the casino and a screenshot of the withdrawal request from your casino account.

Follow this green link 👈👈 and go through the steps to the submission form; that's where you can enter the description and the attachments you mentioned earlier.

Usualy it takes a few days for the first response mediators to review the request.

What's very practical about this complaint feature, aside from being free of any charges, is that when the casino has a representative account in our database, the contact immediately receives a note about a new complaint against the casino. So even though we give every casino 14 full days to resolve delayed payment, they already know something has been happening. If the casino cannot pay within the specified timeframe, the complaint becomes active, prompting mediators to investigate and collaborate with the casino for a resolution.

I'd say it's worth it.

Thanks for the information!

I have create the complaint, hope they will check it soon!

You’re welcome. Let’s hope the complaint, or rather, our mediators, will help you move things forward. I’m still a bit concerned about the casino’s falling Safety Index, though. Hopefully, the situation can still be resolved.

Please keep me posted on any developments, especially if there’s good news. 🙏