Gana777 Casino - general discussion

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The casino wins 777, it's a pure lie, I won and when I wanted to withdraw they told me that the review would take five days, I let the time pass and I sent them a message again and they asked me again for my information and they sent me again as urgent about my withdrawal and They didn't give me anything, I sent them a message again and they said they weren't going to give me anything because they had found duplicate accounts of mine and the only thing they did was block my account when I asked them to show me the accounts that they had found duplicated. mine and apart from that I had a deposit which was also blocked and I couldn't even play it or anything and they kept my money

Hi there!

Just to avoid a misunderstanding: is Gana777 Casino the one you played in? Please take time to review it, then let me know. I'm quite convinced it is not the one.

Additionally, I feel it would be good to ask you whether you created a second account - did you?

Allow me to share our point of view when it comes to multiple account rules:

We accept that it is the responsibility of players to make sure that they don't create multiple accounts at the same casino. Not because we think it's the right way to do it, but because it's the industry standard, and we cannot penalize all casinos that don't enforce the 'one account per player' rule the way we consider best. However, we believe and hope that checking for duplicate accounts during account creation will become the industry standard in the future and players will be better protected.

In the meantime, each case should be considered separately. If the casino finds out that a player has created five separate accounts and claimed the full bonus amount on each of them, it is likely that this is a bonus abuser, and the casino has every right to penalize them. On the other hand, if a casual player mistakenly creates two accounts and doesn't even claim the bonus, the casino shouldn't penalize them just because it has a rule that can be used against them.

What about bonuses, did you take any?

I'll wait for your next update.

If it is the 777 win casino where I played and I only have one account, I don't have any other, they kept me waiting for several days just to tell me that they wouldn't give me what I won and they blocked the account and the deposit that I couldn't even play, they kept it. with my money

Could you please click this green link 👈👈and then confirm whether this is the casino you're struggling with?

I do not know; you have to tell me. 🤷‍♀️ Check out the site first, then let me know, please.

I'd say that this GANA777 CASINO MX is NOT the side you played on; you most likely picked up the wrong forum thread.

Can you perhaps paste here what the casino has told you so far? The precise text, perhaps?

I understand you did not pass the account verification. Are you aware of any other members of your family or household playing in the same casino? Have you ever accessed the site through a shared internet connection? Public Wi-Fi in the cinema or anything like that?

I'll wait for your update, but I feel the complaint is inevitable. Get ready by browsing this guide, please.

Let me know whether it sounds like a good idea to you.🙏

They haven't paid for 11 days and they've already given me the runaround

Look.

I can see that you have managed to submit a complaint already, and our team is working on it and waiting for the casino to get in touch.

Unfortunately, as of now there is nothing much we can do but wait and see until they reply to your complaint resolver in the complaints thread.

May I ask if this is your first withdrawal attempt at this casino?

Please try to be patient, even though it is not easy, and wait for the complaint to unfold.

Gana777 Casino provided an incredible gaming experience! I enjoyed a consistent flow of wins throughout my session, which made it even more exciting. The user-friendly interface made it easy to navigate, while the seamless gameplay kept me fully engaged. I was impressed by how smoothly everything ran, creating a truly enjoyable experience. I’m already looking forward to playing again soon!

Hi, did you manage to withdraw some money there? Did you try some bonus or not? What games did you play that you managed to win on?🙂

Stop using bots to comment on this casino, it's not even for New Zealand. This casino is just a real scam.

This casino does not pay, I don't know why casino guru if they are so professional I don't know why they don't give it a bad rating since they are just fanatics, be very careful I am from Mexico and there are more users who agree with me

I am really sorry that you had this bad experience with the casino, but unfortunately, if they are not responsive to our complaint team, there is nothing much we can do.

Whenever a player's complaint gets unresolved, it affects the safety index of the casino and it goes down, so others can be warned as well.

I don't get the withdrawal

Could you be more specific, please, and tell us more?

Which casino did you play at? When did you request the withdrawal? Is your account verified?

Just something we can learn more about all this and hopefully help.

The gana777 casino doesn't want to pay me. They just send me an email saying that my money has already been deposited and I haven't received anything. Two days have passed and it has been returned to me. I did it again and nothing. Aside from that, a failed credit card deposit appears, but I didn't do anything.

These are the same screenshots

So, the full amount was returned to your casino account. Right?

May I ask if your account is fully verified there? Is this your first withdrawal attempt?

If it is the first time I withdraw and my account is already verified and I returned Aser now two withdrawals and none were successful. My account only received two emails from the casino saying that my withdrawal was successful but nothing about the money.

Here are the emails