Gamblezen Casino - general discussion (page 8)

I believe we will. Day 4, by the way, and I still don't have my initial 750$ withdrawal. I really hope at the end of all this their safety rating is more accurate as truly, this is a very unsafe place.

The 750$ withdrawal from May 31st, still not received. They "accidentally" cancelled it twice. I was asked once again to submit it. Still no gaming history. I hope to see their safety rating at a 1, and not a 9,5,

I assume or hope that you won't get the money for another week. I guess the casino is taking its time.

Let's see how things go from here.

How is this possible? They are the most unsafe casino in this market.

they offer Playson games who is fake copies. Also, when a player ask them 15 Times for help and protection from lose the funds due to addiction. They say they could not offer that protection.

So maybe you could tell us more about the whole situation, and we could take a look at your case. What do you think?

22/6 

I had 4303 euro on my account, the casino have limits and you can only request 500euro withdrawal, only 3 withrawal/period. 

I have serious problem, cant handle my gaming and was terrified for loosing the fundswhen i contacted both email and chat support. 

The chat support could not help me and the email support told me they dont offer protection like loss limit or block the  oppertunity to cancel withdrawal. Cuse the future is unvalible at the moment. 

I clearly informed they that i really need help to protect and ask for other solutions. 

The casino didnt want to help me, they ignore my requests and just reply on other questions. The chat support told me if i lost this money as they refuse me protection and that the casino will take responsible and credit the money on my account again. I send a copy on the chat to my email, but then this email cant be opend cuse the domain is Missing. 

23/6 the kyc team has email me and accept my verification. I reply to them to that i really need help with protection, that i am sick and are gonna lose all money of i cant get help with protection and that i will close my account as soon as the funds is payout.

They also ignore this. 

Erlier this day, i was start to playing again. First i loss 300 euro, and then i lost 2503 euro. 

I contact then again, both the email support, kyc team and chat support. 

Told them i have lost this money as they refuse me protection and that the casino needs to pay the compensation i was gonna get and also hurry the 1500 euro withdrawal who is pending. 

No response. The chat only says send an email. 

I also asked them if its fortuna games n.v or altacore  who is owned this site. But the support didnt know and told me to email that question to. 

24/6 i send more emails and chats and ask for protection and help. That if i lost the funds it will create big damages. They dont respond. 

Later 24/6 i first cancel 500 euro withdrawal, played and hope to win back the lost 2503 euro. 

But i lost it all. On a Playson game, no winning only losses. I cancel the other Withdrawal and play the same game. Lost it all again, no winnings. 

as soon i have lost all my money, the casino send me an email that they have now closed my account as requested. 

I also notify, that after i contact them about my addiction 22/6, i played a game from Playson. 

I did only get losses, losses for 4203 euro. 

But when i start to really check this game, i noticed that the game dont look like the valid game from Playson.  

I look exakt the way that Playson has told a warning about. 

This is Playsons speak: 

Playson has stated that the company has not provided games on several of the websites. Playson has further stated that it has no direct, indirect, contractual, commercial or technical relationship with any of the companies operating the websites in question. 

Playson has stated that the games on these platforms are unauthorized copies and do not belong to Playson's infrastructure. The games are provided by operators who use outdated logos, altered user interfaces (e.g. non-standard spin buttons and misplaced bet fields). Playson has not approved the distribution and has no connection to these websites

The describtion from Playson about the games who is a copy, is exact as the game on gamblezen. 

Old logotype who is outdated, no game information, no game version, the bet Fields and Burton has been moved, you cant replay and look at the round again, the logotype is removed when the game has loaded and started. 

You cant find the provider or providers name in the game, the URL or DNS logs. 

The DNS-logs only shows that the game is open in dozen spins and from hostjamres.com 

So its not only that they refuse protection, they also used games thats not valid and the outcome can could be controlled by them. 

Make me lose the money was an planned act from them. And this is really not match the price this casino got. 

Players deserve fair treatment. That's why consumer-focused initiatives are important.

Okay, I read through the whole thing, and I’d also file a complaint just like you did. If all of this happened the way you describe it and the casino didn’t protect you, that’s not right. I believe a casino like that should definitely have some responsible gambling options.

So let’s see what their team has to say about it.

I’m curious to see how this turns out.

I am also very surprised about this. I have actually never before experienced a casino refusing to protect a player when the player literally expresses serious gambling problems and the need for protection. They also cannot blame me for not seeing my requests because they have responded to them. Sometimes they replied that the features is current unvalible. 

And sometimes they ignore the begging for protection and only respond on other things. 

As when i replied then that if this future are unvalible, there most be another solution. That they do a withdrawal in total funds in order to protect the funds. 

They only reply "We understand that restrictions may look unfair. However, the withdrawal limits depend on a number of factors: payment method, account status, and payment system requirements. For detailed information about the withdrawal limits, please contact our Finance department team by email"

Another email they respond. 

This is temporarily unavailable. We apologize for any inconvenience.

In the meantime, we can offer you an alternative option: setting deposit limits to control your spending. This can be done in your account settings.

But this option that only protected me from more deposits, it was not protected me from the funds who was already in my account. As i told them. 

but i still wondering, what operator is actually hold this site? you say fortuna games but, the DNS logs shows that this site looks to be a front site of dozen spins. When you click on the link you get ridrect to dozenspins. But it says that my country is forbidden. And all search result says that altacore own that site but the casino is closed.

do you know? Are they have any licens? Do they have a owner? As all information in "about us" is erased on gamblezen and also erlier you could se a licens seal on the site, but thats also erased

I understand your point, and I have to say I'm also quite surprised by the way the casino handled your requests.

From what you've described, it's clear that you repeatedly informed them about your gambling problem and your need for protection. If they were replying to your emails, then they were obviously aware of your requests. Simply suggesting that you set a deposit limit doesn't really address the issue you raised. As you explained to them, a deposit limit only prevents further deposits, it doesn't protect the funds that are already sitting in your casino account.

I tried checking the information directly on the casino's website as well, but I couldn't find much either. If those details have indeed been removed, it might be worth asking our team how that should be interpreted

Based on what I found, the casino is listed as holding a Curaçao CGA license, and you can also see that information in the casino's review on our website. The operator according to our review is Fortuna Games like you mentioned but didn't see that on their website. 😕

I have seen from another players account that the company who is Connect with mifinity still is fortuna games.

but the games is still provide trough dozenspins with altacore cdn

I think for now it's not so important I would say.

The main thing is to resolve your situation, so I would focus on that. 🙂

Yes ofcurse, but if its not possible to recive a solution, its importand info

Yeah that is also right.

Hi again Jaroslav.

in Casino gurus News, they write that they have sit down with Michael Bregović, the head of casino.

Do you know if this is really True? Or if Michael is a fictiv person?

Feel free to send me the link to the article.

I think that if it is written there, then there is no reason for us to be misleading anyone about something like that. If someone from our team spoke with him, then I would consider that information to be accurate. 🙂

https://casino.guru/news/in-depth/michael-bregovic---winning-this-award-is-not-a-finish-line-for-us--10139

Yeah definitely we did this interview with him. 🙂

We wouldn't have it on our site just like this.

It looks like more and more players submit complaints on this casino?

This award from you may be missleading. As players maybe choose this casino cuse of the award and the casino has stop beeing this "transparent" as it says.