I just checked the website and it seems to be working for me. Do you have any issues with accessing the casino?
I even tried to use the Bulgarian VPN and the website still worked for me. Could please try another internet browser and then another device to access the website (let's say another computer, tablet or a phone)?
Hello,
I have tried to register on this website. Confirmation email is neccesary to finish registration and I haven't received yet. Probably they have some internal bug/problem. Have you tried to write on their customer support? 🙂
Their support email: support@gamblestakes.com. They promise a response within approximately 24 hours.
I also haven't received the confirmation email. That's strange. If they're closed, then we should definitely update this info on our website. I can see you already submitted the complaint, but you haven't replied to it for a week so the timer was extended for another week. Please make sure you'll reply to it otherwise the case will be rejected automatically.
That's good. Just try to stay in touch with the complaint, will you? 🙂
Let's hope the team will manage to get some result soon.🤞
I fear do not understand each other pretty well, at the moment. What concerns me most is that it seems very similar in the complaint thread.
Basically, in order to proceed we need you to respond to this:
"As the website works fine on my side, could you forward any relevant screenshots and try to clear cache & cookies? My email address is petronela.k@casino.guru. Was your account successfully verified in the past? Have you tried any other devices to access your account?"
Can you do that, please?
Click or tap this link to access your complaint immediately.
That's great, but we need your cooperation mainly.
According to the update you made, seems like you have an access to your account again, is that correct?
We also need you to answer this one:
Has your account been successfully verified in the past?
Kindly reply to the complaint by using this link.
Thank you 🙂
Pardon me. I missed that.
Anyway, I fear you're still missing the most important part. We need you to answer our questions, can you do that, please? Check out the complaint and reply there, please. Click the green text, it will redirect you to the complaint. 🙏
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