FuturePlay Casino - general discussion

If you want to discuss anything related to FuturePlay Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Despite my bad review, I wanted to let you know that the welcome bonus no longer has a maximum win.

So that's pretty good news. May I know what the maximum win from it was before ? Are you still playing in this casino or since you gave it a bad review, you just went to see if something has changed ? 🙂

So, the casino is actually very good. But I was very disappointed by the long payout time of 120 hours. My account was blocked immediately after the payout anyway.

The maximum win was previously 3x the bonus amount

Now they no longer have a maximum cashout limit.

Thank you and I'm sorry that your account has been blocked. Did you find out why this happened ? 😕

Regarding the bonus, it's great now that there is no maximum cashout. Many players will appreciate such offers in my opinion. 

Hello, they don't want to give me this information.

This is a good casino guys. I like to feel lucky in a casino .

Hm, I find that strange and quite a pity, since you said that the casino is pretty good. I had an idea that if you do too well, sometimes casinos can close your account if you have a 0 balance. But that's just my guess. You'll probably have to find another casino to play at. 🙁

That was also my first guess.I think it's a bit pity, but that's how it is sometimes.

Hi, so what do you like most about this casino ? Did you take any bonus here ? Have you managed to withdraw any money yet ? Have you tried the customer support ? 

I like the fact that you're on top of things and somehow you don't fuss over it. Maybe one day you will be able to come back to this casino, but for now it will probably be like this. 😕

Hello, at the moment withdrawals at Futureplay Casino are delayed or not processed at all!

I received a payout (LTC) relatively quickly after verification (2 hours), after which all payouts were canceled and new documents were requested. (Selfie with ID, elbow, etc.) After each cancellation, there was no new response from the casino for at least 24 hours!

The following answer in the chat:

All withdrawal requests are manually reviewed in the order they are received, a process that typically takes up to 24 hours. Once a withdrawal is approved, crypto withdrawals could be completed within 1 hour.

I think something is wrong or it is being delayed on purpose!

I will keep you up-to-date.

greeting

My payout was canceled again!

Reason:

Please upload a selfie with your ID document and a sheet of paper with the text "Hello Futureplay, current date". Please note that the sheet of paper should be lined or chequered (we don't accept monotonous paper).

Note that all information must be clearly visible. Your hand holding these documents should also be visible.

Ok, I'll play along for now and keep you updated!

Ok, I have now received my second payout. So Futureplay Casino is a good casino, but the payout time is much too slow for a crypto casino.

For your information! The following documents were required:

Identity card front/back

Address confirmation

Selfie with ID in hand (elbow visible)

Selfie with ID card in hand and a piece of paper like this

If there are any problems again in the future I will post it here!

greeting

Hello,

I am disappointed with the casino. I requested a withdrawal of 13 BCH (approx. €5100) on June 14th. My account is verified but the withdrawal has not yet been approved. Support sends standard replies like the ones you can read in this thread.

What should I do?

Hey. Thank you very much for your posts and for keeping us informed.So I reckon you will contine playing at this casino, right?

If you wish, you could write a review about this casino here 👈 so more people can get to these information as well.😉

Hello. Is your situation still the same, did you get any explanation from the casino about the delay?

I saw your complaint where our team needs to wait until the 14-day period passes before they will be able to intervene, so please keep us informed about any changes.

Yes, I will continue to play there. It is too early to give a review.

greeting

Hello,

the situation is still unchanged.

The chat only responds with standard messages that the finance department is experiencing increased volume.

Annoyingly, I have already lost 5-10% of my profit due to BCH price fluctuations, as payments are not made promptly after the profit.

Of course I am afraid that I have ended up in a dubious casino and will not receive my money at all.

Does Futureplay have a representative here in the forum?

Great. Thanks for the update.😉